Technical Support Agent with German

4 tygodni temu


Kraków, małopolskie, Polska HCLTech Pełny etat

Tasks:

As a Technical Support Agent with HCL Technologies, you will perform a support role for customers on helpdesk queries, equipment configuration, back up maintenance, software installing/de-installing.

Your main aim will be to provide answers to the clients by identifying problems, researching answers, and guiding client through corrective steps.


Daily Activities:

  • Provide hardware/software/network problem diagnosis/resolution via telephone for customers’ end users
  • Route problems to internal support group
  • Coordinate and manage relationships with vendors and work closely with support staff to obtain technical knowledge
  • Administer and provide User Access in various systems
  • Use the Call Tracking System to document and manage problems, work requests and their respective resolutions and circumventions


Soft Skills:

  • Excellent communication and conversation skills (both verbal and written)
  • Great customer handling skills and resourcefulness, vital for dealing with unforeseen situations
  • Ability to acquire new information quickly and the willingness to do so at all times


Requirements:

  • Understanding of the IT environment and readiness to learn new processes and technologies
  • Good working knowledge of Windows OS, MS Office, Internet browsers, Antivirus and Firewall software, PC hardware
  • ITIL knowledge would be an asset


Language Requirements:

  • Good Language Proficiency in English (B2) and German at a minimum B2+ level

We also hire with: FRENCH, ARABIC, BULGARIAN, CZECH, DANISH, DUTCH, GERMAN, HUNGARIAN, GREEK, HEBREW, ITALIAN, SWEDISH, POLISH, PORTUGUESE - BRAZILIAN, PORTUGUESE - PORTUGAL, ROMANIAN, RUSSIAN, SLOVAK, SPANISH, TURKISH, SLOVENIAN, CROATIAN, SERBIAN, UKRAINIAN, SERBIAN, etc


BENEFIT package:

  • Life insurance
  • Private medical care - LUX MED
  • MultiSport Card
  • Subsidy for glasses
  • Subsidy to language courses
  • End-of-year and holiday bonuses
  • Clear career path in a growing multinational organization

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