SACM Consultant with English/German

SACM Consultant with English/GermanMiejsce pracy: KrakówTechnologies we useExpected

• ServiceNow
• BMC Remedy
• MS Excel
• JIRA
• SCCM
• Blazent

Optional

• ServiceNow

Your responsibilities

• Conduct consultancy work including SACM processes reviews, service maturity assessments, health checks, Service Improvement Plans (SIPs) and transformation projects
• Build customer relationships by delivering at client expectations on assigned deliverables, proactively identifying add on work and assisting in identifying cross sales leads
• Carry out discovery process by gathering customer’s business requirements and/or assessing the maturity of the IT organization and the level of business
• Translate customer’s business requirements into IT delivery, including IT principles
• Oversee specific work / tasks or process streams including ensuring ITIL aligned processes, procedures and work instructions are produced to required standard and are trained upon

Our requirements

• Proficiency in IT Asset Management Lifecycle and Configuration Management processes and efficiency in adoptions (tool agnostic and client oriented)
• Awareness of technologies and good practices that support AMDB (HAM and SAM) and/or CMDB (incl. CSDM) solutions, integrations including auto-discovery tooling
• Understanding of functionalities of at least one ITSM CMDB solution (ServiceNow, BMC Remedy etc.) and ability to explain and recommend platform capabilities/structures to maximize value of delivered service
• Strong planning and analytical skills to evaluate the criticality of information/data collected from multiple sources, reconcile conflicts, decompose high-level information into details (MS Excel, Project, Visio skills as a plus)
• Presentation and workshops facilitation skills, ability to provide training to clients and internal team members
• Willingness to work with new technologies and to acquire new skills, e.g., Now Platform latest modules and plugins, ServiceNow Discovery, Agile Development, SCCM, Blazent, JIRA
• Excellent command of the English language and experience in communication across all levels of an IT organization, at the most senior level

Optional

• Experience with ServiceNow products/features, like (not limited to) Discovery, Service Mapping, CI Class Manager, CMDB Health, IRE, De-duplication, Reporting, Permission Modelling
• ServiceNow micro certifications, CSA or CIS certificates
• Hands-on experience in deployment, configuration, or administration of the ServiceNow platform, familiarity with system automations, table topology and integration architecture
• Familiarity with Service Integration ecosystem specifics

What we offer

• Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Benefits

• sharing the costs of sports activities
• private medical care
• life insurance
• no dress code
• parking space for employees
• extra social benefits
• redeployment package
• employee referral program
• charity initiatives
• access to courses e.g. Excel, VBA, RPA, Customer Care
• unlimited access to Udemy Business
• free chat/call with a therapist

Recruitment stages

• Interview with the recruiter
• Competency Tests/Language Verification
• Video call with a manager
• Final Decision

Capgemini Polska

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members globally in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms.

I agree to the processing of personal data provided in this document for realising the recruitment process pursuant to the Personal Data Protection Act of 10 May 2018 (Journal of Laws 2018, item 1000) and in agreement with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).

---