Senior Systems Engineer

Senior Systems Engineer (ServiceNow) | f/m/d​​Miejsce pracy: GdańskYour responsibilitiesdesigning and developing complex solutions based on the requirements on ITSM, ITOM, HAM and other modulesenabling, configuring and developing automated CMDB discovery of new and existing infrastructure componentssupporting Service Manager for CMDB Infrastructure Quality and requirements team by focusing on ServiceNow Architecture, CSDM and technical interfacesdeveloping Discovery procedures by ensuring identification and reconciliation rules, monitor error logs, troubleshoot and resolve any related issuesleading in the implementing, configuration and maintenance of interfaces and integrationsreviewing and modifying existing ServiceNow discovery patterns as neededverifying the requirements with the platform's OOB functionality, performing gap analysis and proposing additional platform OOB modules if necessaryestimating effort for all customizations, integrations, configurations and development workcollaborating with IT Infrastructure teams to translate requirements into technical solutions that meet customer needsbeing responsible for technical documentation for day-to-day operations of new implementationsensuring system architecture supports business scalability and strategies and meets audit, compliance and security requirementscollaborating closely with ITSM Platform team to ensure smooth deployment processes and adherence to SNOW development guidelinecreating and configuring of reports, dashboards, schedules and other operational activities or outputs associated with discovery functionsOur requirementsvery good spoken and written Business Englishuniversity degree in IT or Business Information Management or equivalent qualificationoutstanding ability and experience in developing and implementing ITSM/ITIL and ITOM processes and solutions, with a deep process/functional and technical understanding of the CMDB and CSDMServiceNow Certifications for system administrator and Certified Implementation Specialist for ITSM and core ITOM applicationsexperience in IT Infrastructure Operations and Asset Management, preferably in a large enterprise environment (network, server, data center, cloud)minimum 5 years of practical experience as ServiceNow Developer and minimum 2 years practical experience with ServiceNow Discoverydeep analytical skills with proven experience in SNOW CMDB troubleshooting and root cause analysisadvanced experience with web technologies (XML, HTML, JavaScript, Web Services, etc.)excellent interpersonal skills combined with practice establishing and maintaining credibility as a ServiceNow expertITIL Foundation (minimum) or even better ITIL Expert Certificationsexperience soliciting and documenting requirements and evolving these requirements into successful solutionsWhat we offerLet's be healthy – medical package, sports card, and numerous sports sections – these are some of the benefits that help our employees stay in good shape.Let's be balanced – work-life balance is a key aspect of a healthy workplace. We offer our employees flexible working hours, a confidential employee assistant program, as well as the possibility of remote working. However, staying at home with our in-office gaming room and dog-friendly office in Warsaw won’t be easy.Let's be smart – we organize numerous workshops and training courses. Thanks to hackathons and meetups, our specialists share their expertise with others. Additionally, we have a wide range of digital learning platforms and language courses.Let's be responsible – each year, we participate in several CSR activities, during which, together with our colleagues, we do our best to create a better future.Let's be fun – company-wide bike races and soccer matches, film marathons in our cinema room or other engaging team-building activities – we got it coveredLet's be diverse – every team member is valued, regardless of gender, nationality, religious beliefs, disability, age, and sexual orientation or identity. Your qualifications, experience, and mindset are our greatest benefitBenefitssharing the costs of sports activitiesprivate medical caresharing the costs of foreign language classessharing the costs of professional training & courseslife insuranceremote work opportunitiesintegration eventsemployee referral programcharity initiativesAbout the roleAs a Senior Systems Engineer you will provide SNOW technical solutions to support high CMDB quality standards to ensure the single point of truth strategy.This role will be part of IT Infrastructure and Operations for Group Technology. The IT Infrastructure and Operations Tower delivers stable operational services in a cost effective and adequate manner for applications in scope and IT infrastructure with a clear focus on continuous service delivery optimization, standardization and automation.You will support the Cross Functional Team which is responsible for CMDB data quality for all global IT infrastructure components.ERGO Technology & Services S.A.ERGO Technology & Services S.A. (ET&S S.A.) was established in January 2021 following the integration of ERGO Digital IT and Atena into one entity, leveraging both companies' strengths and best practices. As a part of ERGO Technology & Services Management AG, the technology holding of ERGO Group AG, we support millions of internal and external customers with state-of-the-art IT solutions to everyday problems.In October 2022, ET&S S.A. expanded its scope of operations by creating a Business Services unit to contribute in a new way to the growth of ERGO's business. Acting as a co-partner and internal consultant, it adds non-IT value and supports the development of the entire ERGO Group, currently offering skills in reporting, analysis, actuarial, and input management. We are committed to fostering innovation and meeting the evolving needs of our clients worldwide.Discover how we implement AI, IoT, Voice Recognition, Big Data science, advanced mobile solutions, and business-related services to anticipate and address our customers' future needs.Wszystkie informacje o przetwarzaniu danych osobowych w tej rekrutacji znajdziesz w formularzu aplikacyjnym, po kliknięciu w przycisk "Aplikuj Teraz".