Project Manager Service Now migration project

4 tygodni temu

Warszawa, mazowieckie, Polska Link Group Pełny etat 21 zł - 840 zł

About the role

We are looking for an experienced Project Manager to lead a strategic ServiceNow migration project for a global automotive organization.

The goal is to consolidate several local ticketing systems into one global ServiceNow platform

You will be responsible for planning, coordinating, and overseeing the full migration process — from initial analysis and roadmap definition to implementation, configuration, and post-migration validation.

This is a high-visibility international project, requiring strong communication, organizational, and leadership skills to coordinate between local markets


Key Responsibilities

  • Lead the end-to-end migration of ServiceNow to a global ticketing platform.

  • Define and manage the migration roadmap, including milestones, dependencies, and timelines.

  • Collaborate with the development team to plan and execute technical migration and configuration activities.

  • Work with stakeholders to define which ServiceNow modules will be migrated and in what order.

  • Oversee mailbox migration, system configuration, and data transfer processes.

  • Ensure all countries are aligned with the global migration plan.

  • Facilitate workshops and status meetings to monitor progress and manage risks or blockers.

  • Coordinate communication between IT, business stakeholders, and external partners.

  • Ensure documentation, change management, and post-migration validation are completed according to company standards.



Required Qualifications

  • Minimum 5 years of experience as an IT Project Manager ( in system implementation or migration projects - Service Now).

  • Proven experience managing ServiceNow migrations projects- must have (description in CV)

  • Strong understanding of migration processes, including configuration, integration, and validation steps.

  • Excellent stakeholder management and coordination skills across international, cross-functional teams.

  • Fluent English (C1+) – mandatory.

  • German – highly beneficial but not required.

  • Automotive or large enterprise project experience will be a strong plus.



Nice to Have

  • Background in ITIL / ITSM processes.

  • Experience working with remote technical teams across multiple time zones.

  • Hands-on understanding of ServiceNow configuration or ticket workflow design.

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