Customer Support Operations Manager

One of the leading global diabetes companies is looking to hire CUSTOMER SUPPORT MANAGER to manage their Customer Support Operations.

Responsibilities

• Managing customer service activities in accordance with KPI and performance metrics
• Managing Customer Support Operations Division
• Designing new solutions and improve the business process flows
• Validating the Standard operating procedures for customer service
• Responsible for continuous improvement for Order to Cash process in the region.

Job Requirements/Qualifications

• Bachelor or Master degree in Business or Administration or Management (or similar)
• Fluency in English, every other EU language is a plus
• Experience in managing Customer support teams/operations in Pharma or Med Tech Field in EMEA region
• International cross-functional and customer facing work experience.
• Experienced Project and people manager
• High level of self-organization and initiative, strong communication skills

Compensation

• Base Salary Depending on your expectations and experience (Negotiable)
• Generous Commission Structure
• Other benefits

Location

• It can be remote in Poland or Hybrid/onsite in Warsaw