Service Desk Specialist

4 tygodni temu


Szczecin, West Pomerania, Polska METRO Global Solution Center Sp. z o.o. Pełny etat
Our requirements:
  • secondary education or university degree (IT degree not required)
  • very good knowledge of English
  • ability to think analytically
  • readiness to take up the action and demonstrate perseverance during the implementation of tasks
  • self-discipline and ability to work under time pressure
  • great team working skills
General duties:
  • 1st level of support for system users in resolving requests
  • ticket queue management in the Jira system
  • cooperation with customers within METRO group (it's not a call center)
  • timely data entry into the system in accordance with the designated SLA level
  • ongoing monitoring of the ticket queue aimed at reducing the number of open tickets
  • support in providing access to the system for users
  • cooperation with colleagues from own and related teams
  • solving customer issues based on solution catalogue
  • maintenance and development of solution catalogue
  • ensuring that the team knowledge base is updated on an ongoing basis


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