O2C Supervisor

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About TMF Group

TMF Group is a leading provider of employee, financial and legal administration services, helping clients invest and operate safely around the world. Our 11k+ experts in 125+ offices across 87 jurisdictions worldwide serve corporates, financial institutions, asset managers, private clients and family offices, providing the combination of accounting, tax, payroll, fund administration, compliance and entity management services essential to global business success.

We have been present in Poland for over 20 years, helping our clients from offices in Warsaw and Katowice, where more than 700 people already work.

Katowice is also the location for our new structure - the Regional Delivery Center, whose task is to serve the European markets of our clients, companies from the Fortune 500 and FTSE 100 rankings. As part of the structures, we are looking for specialists in the field of international accounting & tax, human resources and payroll, and global entity management. We also build teams that will be responsible for handling international funds and supporting internal financial processes of the TMF Group.

At this role you will have possibility to work remotely or hybrid from the office in Katowice.

Job Purpose:

Billing team is equipped with knowledge of billing procedures and great attention to detail. Their analytical ability is a valuable asset, while their communication skills can make a difference for customer relationships. They are responsible for day to day invoicing and financial reporting of processes related to TMF clients for all service lines. The goal is to ensure the company charges its customers appropriately and in a timely manner as per contract/agreement/CRN in accordance with agreed turnaround time and quality along with financial reporting. It is part of our other Internal Finance teams working for EMEA region.

Key responsibilities:

• Accurately and timely perform all activities, according to the guidelines received from Direct Manager
• Communicate billing related information to various stakeholders as and when required
• Coordination of client and internal billing processes, invoice validation and approval wherever applicable
• Proactive participation in continuous process improvement, billing process review/control
• Ability to interpret client contract and convert to billing related projects
• Ensuring timely and accurate billing, in compliance with defined policies and procedures
• Develop expertise on all components involved in the financial accounting and billing architecture of TMF's Clients
• Interact and interface with TMF Local offices & other Group departments and other relevant stakeholders as and when required
• Ad hoc tasks in root cause analysis and solving of "broken processes"
• Responsible for one or more markets/countries
• Reconciliation and analysis of account balances during month end process
• Provide direction and management on the resolutions of client related challenges
• Develop and coach team members and provide supervision on some of their activities
• Coaching and supporting team members on various daily tasks
• Sets priorities for the team to ensure task completion
• Ensuring positive atmosphere in the team and its professional growth
• Supporting the team in more complex tasks
• Participating in the interviewing applicants and appraising staff under his/her control
• Proactively manages team performance through robust objective setting, delivering constructive feedback and confidently managing under-performance
• Responsible for timely completion of half-year and year-end appraisals, including one-to-one meetings and setting, monitoring and meeting the objectives

Key requirements:

• Excellent interpersonal, written, and verbal communication skills, with ability to interface effectively with individuals at various levels, both internal and external
• Experience in similar position
• Experience with process documentation will be an asset
• Excellent command of English (both verbal and written)
• Good command of ERP environments and MS Office
• Good communication and analytical skills and ability to work in the team
• Microsoft Dynamics knowledge is an advantage
• Overall understanding of end-to-end billing process
• Proactive, can-do attitude
• University/College Degree, preferably in Finance, Accounting or Economics
• Well organized, strict attention to details with ability to work on multiple projects, and meet critical deadlines with a high volume in a fast-paced environment
• Demonstrated ability to work effectively and independently in a busy and high-profile environment
• Experience working within a multi-cultural environment
• Knowledge of accounting rules

Working at TMF Group offers

• Convenient central location of the office
• Stable employment
• Flexi-time and remote working
• An international and dynamic environment
• Private medical care
• Life insurance
• Co-financing for the Multikafeteria program (e.g. Multisport card)
• Access to a language platform with 12 different languages to learn
• Access to a mental health and well-being platform offering a variety of functionalities that will support you in caring for your well-being
• Exceptional people and atmosphere
• Christmas and occasional gifts
• Co-financing of holidays (social fund)
• Opportunity to take part in charity projects

* Please note, we'll contact selected Candidates only.

Applications close: 23 Jul 2024 Central European Daylight Time

For further information, and to apply, please visit our website via the "Apply" button below.