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Incident Manager with German
3 tygodni temu
Location: Poland - Poznań | Job-ID: 202462 | Contract type: Standard | Business Unit: Service Desk
As a Incident Manager you will be responsible for:
- End to end management of major incidents
- Quality checks of resolved tickets
- Handling backlog
- Trainings
- Improvement of training materials
- Verint checks
You are the ideal candidate if:
- You speak German and English on advanced level (min. B2 level)
- You are experienced in service desk environment (especially L1, L2 support, backoffice area etc.)
- You have excellent verbal and written communication skills
- You have a strong service-oriented culture, with a strong focus on internal customer approach, committed to exceeding customer expectations
- You have attention to detail
What we offer:
- Possibility of hybrid work (hybrid only 1 day per week)
- Competitive salary and annual bonus
- Benefit package:
Private medical healthcare and cafeteria
Opportunity for development to technical or managerial careers
Brand new and modern office within easy distance
Additional day off for birthday
Language courses
Welcome pack for every new joiner
Referral bonus
Annual bonus
Relocation bonus
Current information for our applicants
We have made our application and recruitment process virtual, we are excited to bring talent like you on board to join our growing teams within Computacenter. Our recruiters remain available to you should you have any questions. We are looking forward to getting to know you
About us
Computacenter is a leading independent provider of IT infrastructure services, with about 18,000 employees worldwide and a global revenue of £6.7 billion We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers' infrastructures.
We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.
Interested in joining a company with a strong sense of community?
We're growing. We're hiring. We encourage. We empower. We support.
#winningtogether #peoplematter
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