Senior Software Engineer

1 miesiąc temu


Kraków, Lesser Poland Zendesk Pełny etat
Job Description

At Zendesk, we are passionate about developing software that enhances the customer experience. Our mission is to create elegantly simple software and continuously push the boundaries of innovation.

Zendesk Explore is our advanced analytics tool used by over 100,000 customers. It processes data from 500 million Zendesk users and 40+ external sources, offering rapid querying and visualization capabilities at scale.

We are in search of a dedicated Senior Software Engineer to elevate Zendesk products in terms of features, reliability, and scalability. Join our team working on the Explore analytics data engine, where you will play a vital role in maintaining and enhancing our product to meet customer demands.

What you'll do every day:

  • Create and manage data pipeline architecture and efficient data stores.
  • Take ownership of the entire release cycle, from development to deployment.
  • Identify and implement internal process enhancements, automate manual tasks, optimize data delivery, and redesign infrastructure for better scalability.
  • Establish infrastructure for seamless data extraction, transformation, and loading from various sources using AWS big data technologies.
  • Develop analytics tools that leverage the data pipeline to derive insights on customer acquisition and operational efficiency.
  • Actively contribute to enhancing infrastructure, code, and workflows.
  • Collaborate with various teams to address data-related technical challenges and support data infrastructure needs.

What you'll bring to the role:

  • A minimum of 5 years of experience as a backend software developer, including hands-on experience with data pipelines or big data environments.
  • Proficiency in a strongly typed programming language like Java or Scala.
  • Familiarity with building large, scalable, and distributed systems that can handle high traffic.
  • Experience in root cause analysis to address business queries and identify areas for improvement.
  • Experience with AWS cloud services such as EMR, ECS, S3, and RDS, or equivalent tools on different cloud platforms.

Nice-to-haves:

  • Experience with the Scala language.
  • Knowledge of PostgreSQL or Redshift.
  • Experience in managing cloud infrastructure on AWS using Terraform.

What we offer:

  • Full ownership of your projects.
  • Work alongside passionate individuals in a collaborative environment.
  • Engage in interesting projects, implement your ideas, and drive improvements.
  • Opportunities for continuous learning and professional growth.

The annual salary range for this position in Poland is zł198,000.00-zł340,000.00. Please note that the actual compensation offered will depend on relevant factors such as capabilities and experience.

The core of customer experience innovation
Zendesk software is designed to bring peace to the world of customer service. We support billions of interactions with top brands and are committed to digital-first customer experiences. With over 5,000 employees working together remotely, we strive to create a cohesive team.

We are dedicated to fostering diversity, equity, and inclusion at Zendesk and provide equal employment opportunities to all individuals, regardless of various characteristics. We take pride in being an equal opportunity employer committed to creating a supportive workplace for everyone.

Zendesk is focused on accommodating applicants with disabilities in compliance with federal and state laws. If you require a reasonable accommodation during the application process or any stage of employment, please contact us.


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