Support Engineer

4 tygodni temu

Kraków, Lesser Poland Qualtrics Pełny etat

At Qualtrics, we develop software used by top-notch brands to provide outstanding customer experiences, build effective teams, and create products that resonate with users. We're not just a platform - we're the pioneers of the Experience Management sector, serving a global clientele of over 18K companies. Crafting a new industry requires determination, innovation, and a rejection of the ordinary. Above all, it demands tightly-knit, high-performing teams dedicated to exceeding customer expectations.

When you become a part of our teams, you'll join a dynamic group empowered to set ambitious goals and work swiftly to accomplish them. We embrace strategic risks, tackle complex problems collaboratively, and persistently iterate until we find the optimal solution. Opportunities for growth abound - they'll come looking for you. Our mission spans various sectors from retail to government to healthcare, aiming to reintroduce humanity, connectivity, and empathy into every business interaction. Join the over 6,000 individuals worldwide who believe in this meaningful work.

Support Engineer What You Should Know About This Team

With millions of daily responses and a target to expand their data platform tenfold in the coming year, Qualtrics engineers are immersed in fascinating challenges at every level. Together, we're architecting the next cutting-edge XM Platform - empowering all businesses to prioritize customer satisfaction. Not only will we shape our product, but also influence the directions of the organizations utilizing our platform through our decisions. Come be a part of our transformative journey.

The Challenge:

  • Triage and analyze customer-reported issues
  • Investigate application code and logs to identify root causes
  • Implement fixes or provide pertinent information to application engineers
  • Design and deploy tools and reports to expedite issue resolution
  • Collaborate with Engineering, Customer Success, Customer Support, and Product Management teams locally and globally
  • Spot trends in application quality and performance
  • Establish and monitor alerts based on quality and performance trends

Skills required:

  • Proficiency in code reading (e.g., Java, Node, Go)
  • Ability to interpret application logs
  • Familiarity with a scripting language (Bash, Python, Perl, etc.)
  • Capable of crafting SQL queries and executing common DB tasks (data extraction, mass deletion, etc.)
  • Experience in diagnosing customer production issues
  • Background in building/managing software deployment pipelines (CI/CD)
  • Strong English communication skills, both written and verbal
  • Analytical mindset
  • Proactive problem-solving approach

Experience:

  • Prior experience in support engineering involving script and software development
Our Team's Favorite Perks and Benefits
  • Generous Annual Leave: Enjoy 20 or 26 vacation days per year plus an extra day for each year of service (up to 5 years)
  • Private Medical Insurance: Luxmed health and dental coverage for you and your dependents
  • Commuter Assistance: Up to 80 PLN net per month for public transport
  • Savings Plans: Nationale Nederlanden provides two company saving plans - the Employee Capital Plan (PPK) and the Employee Saving Plan (PPO)
  • QED Program: Qualtrics Engineer Development (QED) program offers support and engineering learning activities up to 10% of engineering work time each quarter
  • Wellness: Up to 800PLN gross per quarter can be reimbursed for various wellness activities through our Twic platform
  • Multiple Multisport card options available
  • Employee Assistance Program: Unum provides counseling and wellbeing support to all employees
  • Experience Bonus: 7000 PLN gross annually to provide unique experiences to our employees
  • Group Life & Income Protection Insurance
  • Glasses/Contact Lenses Reimbursement
  • Free breakfasts, lunches, snacks, and beverages for all office employees
  • Tax-deductible expenses up to 75% based on role
Qualtrics is an equal opportunity employer committed to the fair treatment of all qualified candidates. We believe in diversity and do not discriminate based on race, color, religion, gender, sexual orientation, identity, nationality, disability, veteran status, or any other protected characteristic. Applicants based in the United States are protected under Federal Employment Laws, including the Family & Medical Leave Act, Equal Opportunity Employment, and Employee Polygraph Protection Act. Qualtrics values the inclusion of all individuals and provides reasonable accommodations for persons with disabilities. If you require accommodations during the application process, interviews, job functions, or to access employment benefits, please inform your Qualtrics contact/recruiter. Qualtrics Work Experience: We believe in the power of teamwork. Working together enables us to learn more, grow faster, and deliver superior results for our customers and Qualtrics. Roles tied to physical offices spend four days working together in the office and one day remotely, with flexibility for personal, health, and family needs. Our managers collaborate with team members to create a productive, supportive work environment that suits everyone's needs. Can't find an ideal role at the moment? Join Qualtrics Insiders - your exclusive source for all things related to Qualtrics Life. Stay updated with tailored content, upcoming events, team stories, interview tips, job opportunities, and more. No spam; we'll only reach out twice a month with fresh, relevant information. Stay connected as you explore your best fit at Qualtrics.

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