IT Knowledge Manager

1 tydzień temu

Warszawa, Mazovia, Polska B2B S.A Pełny etat

The role of the Knowledge Manager is essential in ensuring that technical and operational documentation is of high quality, well-organized, and easily accessible for various stakeholders within the organization. This role involves managing and improving the organization's knowledge base, promoting knowledge-sharing practices, and ensuring that documentation aligns with ITIL best practices. The Knowledge Manager will serve as a central point of contact for all knowledge management-related queries, ensuring that the organization maximizes the value of its knowledge assets.

This role is ideal for someone with a passion for knowledge management, excellent communication skills, and the ability to work with diverse technical teams to ensure efficient knowledge dissemination.

IT Knowledge Manager

Your responsibilities

  • Verify the quality of technical and operational documentation to ensure clarity, accuracy, and usefulness.
  • Coordinate and/or create operational documentation where necessary to fill gaps or enhance existing materials.
  • Translate technical documentation into user-friendly knowledge articles tailored to the needs of different audiences.
  • Support the process of capturing new knowledge using the IT Knowledge Management System.
  • Ensure that knowledge articles are simple, easy to access, and structured for ease of maintenance in alignment with organizational needs.
  • Drive consistency in documented knowledge base (KB) articles and solutions.
  • Maintain relevant content to support new team members and ongoing training initiatives.
  • Encourage employees at all levels to share knowledge effectively and efficiently.
  • Act as a single point of contact for all Knowledge Management-related inquiries.
  • Monitor progress and learning processes by tracking engagement levels, project outcomes, and key performance metrics.
  • Adhere to ITIL best practices in knowledge management activities.

Our requirements

  • Strong understanding and practical experience with ITIL frameworks.
  • Previous experience in a Knowledge Management role with a proven track record of improving knowledge-sharing practices.
  • Strong analytical and critical thinking skills, with the ability to translate complex technical data into clear and comprehensible documentation.
  • Experience in managing multiple stakeholders across different organizational levels.
  • Hands-on experience with IT Service Management (ITSM) tools, with a focus on the Knowledge Management module.

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