Salesforce Technical Specialist

1 miesiąc temu

Warszawa, Polska Sonova Warsaw Service Center Sp. z o.o. Pełny etat

Salesforce Technical Specialist


Your responsibilities

  • Contribute to delivery of technical solutions for CRM initiatives from conception to the completion:
  • Collaborate with CRM Business and CRM IT teams and business stakeholders to gather functional and technical requirements, and translate them into deliverable technical designs
  • Suggest and take responsibility for developing solutions that are using features available on the Salesforce CRM and Marketing Cloud platforms, and are aligned with Salesforce best practices as well as Sonova Corporate IT Standards and CRM vision
  • Contribute to cross-functional project teams (including SAP, BW, Web team and others) to deliver high-standard solutions
  • Conduct technical design reviews, demos, and train the business counterparts
  • Provide technical support for Sonova CRM solutions:
  • Provide daily technical support and system training on Sonova Salesforce solutions for CRM Business team and business counter parts
  • Take responsibility and solve CRM trouble tickets raised on ServiceNow. Work with other team members and external partners, as needed, to resolve tickets and communicate requests in due time and with quality ensuring continuous high user satisfaction

Employer requirements

  • A degree in IT, business administration or other relevant field, or equivalent work experience
  • Five or more years of work experience in business IT system administration. Understanding of software developent lifecycle
  • At least three years proven hands-on Salesforce.com development and administration across Sales and Service clouds. Experience implementing complex Flow automations, Lightning Page customization, and data modeling preferred
  • Apex, Visualforce, Lightning Component, and inbound/outbound REST API development experience is desirable
  • Life Sciences industry work experience is a plus
  • Intrinsically motivated and self-driven. Ability to work with team members in multiple locations
  • Strong desire to share knowledge, answer questions and help others at all levels in the company
  • Excellent interpersonal skills with the ability to communicate in a clear, direct, and effective manner with people at all levels in the organization and with varying levels of technical knowledge
  • Excellent English (written, verbal and technical). Other languages are plus

What employer offers

  • Onboarding program provided with close cooperation with peers based in Poland/Netherlands and Switzerland
  • Dedicated technical mentor
  • Support in further training and development opportunities
  • An open corporate culture, supportive atmosphere
  • High innovation pace and interesting med-tech products
  • Modern office with comfortable working environment
  • Cafeteria benefit system covering private medical care etc.
  • Contract of employment and stable working conditions

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.

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