HR Operations Performance and Continuous Improvement Manager

4 tygodni temu

Warszawa, Polska Sonova Warsaw Service Center Sp. z o.o. Pełny etat

HR Operations Performance and Continuous Improvement Manager


Your responsibilities

  • Develop and implement performance metrics and reporting processes to monitor service performance
  • Collect and analyze data related to service performance, including service availability, reliability, completeness, responsiveness, and efficiency metrics
  • Identify trends and patterns in service performance data and communicate findings to relevant stakeholders
  • Work with service teams to further identify areas for improvement and develop recommendations to enhance service performance
  • Collaborate with the HR Operations Management and other analysts and stakeholders to recommend, develop and implement wider solutions to improve service performance
  • Monitor and drive or facilitate the assigned improvement initiatives aligned with the company methodologies and practices
  • Develop and deliver presentations and reports to communicate service performance results and recommendations to management and other stakeholders
  • Supports the implementation of new HR Operation processes

Employer requirements

  • University degree in business administration, HR, or a related field of study
  • At least 5 years of experience in analyzing and enhancing service performance, preferably within HR services, in a large-scale organization
  • Work experience in a Shared Service Center
  • Proficiency in data analysis with a strong grasp of service management concepts, enabling effective analysis and monitoring of service performance
  • Good understanding of HR processes
  • Strong continuous improvement mindest and drive to actively pursue opportunities to elevate service performance
  • In-depth HR subject matter expertise coupled with solid business acumen
  • Strong problem-solving skills to identify service performance issues and devise practical solutions
  • Knowledge of Project and/or Portfolio Management, Agile, Kaizen, Hoshin Kanri, and A3PS methodologies
  • Fluency in English, both written and spoken
  • Excellent MS Office skills, knowledge in business intelligence, data analysis, and visualization tools as well as hands-on experience in Service Delivery and Management tools

What employer offers

  • An open corporate culture, supportive atmosphere
  • Permanent employment and stable working conditions
  • High innovation pace and interesting med-tech products
  • Cafeteria benefit system covering private medical care etc.
  • Support in further training and development opportunities
  • Modern office with comfortable working environment
  • Onboarding program provided with close cooperation with your LM and the team
  • Support in further training and development opportunities

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.

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