Service Delivery Manager

3 tygodni temu


Warszawa, Polska Sonova Warsaw Service Center Sp. z o.o. Pełny etat

Service Delivery Manager


Your responsibilities

  • Design and manage Sonova’s governance model for ongoing and future outsourcing initiatives
  • Introduce performance measures to address and ensure third party performance against SLA’s
  • Drive issue resolution
  • Ensure customer satisfaction as well as the effectiveness of the service delivery, audit results, compliance and improvement initiatives
  • Ensure that contract management service excellence is met
  • Maintain and improve relationships with outsource providers
  • Oversee initial and renewal contract negotiations
  • Manage projects

Employer requirements

  • Degree in business, finance or project management.
  • Further education in contract / financial / supplier performance or customer relationship management or Project Management is nice to have
  • Management experience ideally in large multi-national organizations
  • Highly skilled in negotiation and analytical problem solving
  • Excellent communication and relationship management across all levels
  • Strong organizational and time management skills
  • Ability to identify opportunities for service improvement and to apply best practices adoptively
  • Excellent command of English and Polish
  • Willingness to travel on a regular basis (approx. 30%)

What employer offers

  • Onboarding program provided with close cooperation with Swiss peers
  • Support in further training and development opportunities
  • An open corporate culture, supportive atmosphere
  • High innovation pace and interesting med-tech products
  • Modern office with comfortable working environment
  • Cafeteria benefit system covering private medical care etc.
  • Permanent contract of employment and stable working conditions

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.

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