Systems Administrator

2 tygodni temu

Kraków, Lesser Poland Arteris Poland Sp. z o.o. Pełny etat

We are looking for a Systems Administrator who is motivated, an initiative-taker, efficient, and able to be productive from Day 1. As an ideal candidate, you will have experience providing IT support in distributed, cloud-heavy environments.

Systems Administrator


25-0677

Obowiązki/Key Responsibilities

  • Serve as a first point of contact for customers seeking technical assistance by phone, email, Teams chat messages, the IT Helpdesk Ticketing System or in-person.
  • Routine daily office IT operational support
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions.
  • Determine the best solution based on the issue and details provided by customers.
  • Direct unresolved issues to the next level of support personnel
  • Shared maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization.
  • Install and configure new Windows and Mac laptops.
  • Follow-up and update customer ticket status and information
  • Procurement of IT equipment and accessories and coordination of shipping as needed.
  • End-user account management with Active Directory and MS/Azure Entra ID.
  • Provide guidance and explain policies and procedures to end-users.

Wymagania/Experience requirements / Qualifications:

  • Excellent customer service skills
  • Strong knowledge and experience of LAN and Wi-Fi networking, network printers, laptop/workstation hardware and network troubleshooting.
  • In-depth knowledge of Windows 10/11 and Mac OS software installation
  • Experienced Linux administrator level knowledge.
  • Experienced in a primarily SaaS environment. Office365, CrowdStrike, Druva, Zoom, Mimecast, SharePoint/OneDrive, Intune, Kandji or equivalent cloud software.
  • Collaborative attitude to help other colleagues and departments with technical problems.
  • Fluent in English, verbally and written.

  • French fluencyNice to have Skills.
  • International office communications and project management experience.
  • Data management and governance principles.
  • Familiar with GDPR privacy standards and controls.

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