Part-time Travel Consultant
3 tygodni temu
As a Customer Service Representative you'll join our highly skilled team, providing outstanding service to our corporate business clients in German and English. We're most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities. Most of our Traveler Care leadership started in this role, and you can find us in almost every other department at Amex GBT.
Part-time Travel Consultant - After Hours - German and English Speaking
J-65947
What You'll Do
- Advise and arrange travel for corporate business customers (both individuals and groups)
- Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services
- Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
- Use of Amadeus Global Distribution System - Refreshment training may be provided
- Ensure compliance to customers' agreed travel policy, service provider policies, and regulatory requirements
- Use positive telephone service techniques and act on special customer requests
- Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels
- Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels
What We're Looking For
- Passion for excellence in client service, including proactive anticipation of needs
- Native GDS expertise (Amadeus), two years minimum experience
- Native or full working proficiency in German is a must, additional English working proficiency is a plus
- Attention to detail
- Act with integrity, and look after personal traveler information
- Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)
- Resolving customer issues quickly and independently / with supplier
- Teamwork and openness to feedback
- Professional communication in both German (C1) and English (B2) required
The #TeamGBT Experience
- Flexible benefits start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
- Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
- Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
- We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
- Wellbeing resources to support mental and emotional health for you and your immediate family.
- And much more
- This position is part time, with a 20 hours/ week contract from Wednesday to Sunday, 6am-10am and will be WFH (Working from home) for a better work life approach due to the shift rotation and working hours.
Aplikuj
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