Warranty Coordinator

About Us

As pioneers and global leader,  Hiab  is ambitious to write forward our success story, inspiring and shaping our industry. The world in which we operate with our class-leading products, intelligent services and innovative digital solutions is constantly changing.

Together, we keep everyday life moving to build a better tomorrow

We are looking for an experienced and self-motivated Warranty Coordinator to join our team

Purpose of the position

• To provide administrative support to the front line activities of the technical team in the domestic market specifically related to the creation and execution of maintenance plans for customer’s equipment fleets and claim processing.
• To liaise with customers to provide a consistently high level of service and be able to respond and adapt in a demanding commercial environment.

Main tasks and responsibilities

Oversee and coordinate the maintenance contracts for customer equipment in SAP system

Process contracts and oversea cycle of order fulfilment internal and external

Coordinate and process warranty claims between dealer network and factories

Support the equipment handover process and coordinate the logistic aspect of the handover execution

Cooperate and continuously communicate with sales representatives, customers, vendors and other internal stakeholders to execute sales operations smoothly and to provide timely solutions & replies

Identify process improvement opportunities and support the implementation

Provide good customer service for internal and external customers and find ways to improve the experience

Execute the defined KPI targets

Observe all safety procedures and instructions and assist in maintaining a safe working environment including the reporting of any accidents, hazards, near misses, defects or damages to Company equipment to your line manager or Health and Safety

What you’ll need to succeed

Education:

Bachelor/Master degree.

Relevant university degree (Master or Bachelor) in related field or the equivalent through a combination of education and work experience (logistics / industrial or technically oriented business administration)

Experience:

Min 2 years of relevant experience in the defined Function

Proven experience in stakeholders management on different levels

Competencies :

Ability to work independently

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