Data Operations Analyst
2 miesięcy temu
• Provide first and second level operations support for customer production and test environments
• Reliable handling of system emergencies to minimize financial penalties
• Investigating incidents in the production environment, developing incident reports and other follow-up items to the customer base, working mainly with remote engineers
• Making recommendations regarding improvements for operating systems, software, infrastructure and procedures
• Providing and verifying Computer Operations documentation and checklists
• Participating in customer technical meetings
• Providing operations mentoring and support to customer's operations staff
• Interface with Services Project Managers, Account Managers and customer staff as appropriate during projects
• Providing support to QA and CAT phases of projects
• Performing specialist training as required
• Education in Computer Science (Technical high school or equivalent degree i.e. Bachelor)
• 2-3 years’ experience in operation services and a good track record of customer support experience
• Strong verbal and written communication skills.
• Capable of prioritizing tasks and managing constant changes as well as multiple different tasks
• Willingness to participate in the team's 24/7 hour on-call schedule
• Being flexible, a team player, taking initiatives and being stress resistant
• Being able to work with remote teams
• Knowledge of databases, system security and troubleshooting
• Good experience with Linux
• Working knowledge of IBM products – servers, DB2, middleware and monitoring applications
• Working knowledge of AWS environments
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