Junior IT Operations Engineer – In-Country Applications

5 miesięcy temu

Warsaw, Polska DLA Piper Pełny etat
The role

As a Junior Operations  Engineer  you  will  have  experience  in  engineering  and  support  in  a  Service  and Operations  environment  and  a  good  understanding  of  the  relevant  fields  of  expertise  (e.g. Infrastructure, VMware, Server OS, AD, PKI, SSO etc).

The ideal candidate will be able to demonstrate excellent communications skills, both oral and written as well as having a thorough knowledge of the business and the technical aspects of the area being supported and the hardware and software environment in which it runs. Able to deal with difficult and sometimes complex problems.

Experience of Information systems concepts and practice as well as working in a fast paced, complex global environment with multiple regulatory requirements is a distinct advantage. 

MAIN DUTIES AND RESPONSIBILITIES

  • Within a broad area of competence, take ownership of incidents,  problems and other requests for support and determine the appropriate action to take
  • Progress requests for support and ensuring all stakeholders are kept informed 
  • Liaising with systems development staff and software suppliers on the development of system enhancements to overcome known problems
  • Providing technical expertise to enable the correct application of operational procedures
  • Ensuring all tasks and procedures are carried out effectively and efficiently to agreed levels of service or specific requirements of Service or Operational level agreements
  • Documenting all work using required standards, methods and tools, including prototyping tools where appropriate
  • Problem Solving & Analysis – The ability to take information provided and use it to analyse and resolve issues related to a reported problem
  • Ability to work independently and without supervision or as part of a team in all activities relating to assigned tasks or support needs of Applications Operations

ABOUT YOU

  • Strong  communicator  with  the  ability  to  engage  and  manage  stakeholders  from  a  variety  of different backgrounds and disciplines
  • Knowledge  of  techniques  for  identifying,  gathering  and  validating  customers’  needs  in  the delivery of IT services
  • Understanding and application of different development approaches
  • Proficient in configuration management
  • Understanding of Service Level Agreements, the purpose  and composition of an SLA and the relationship between an SLA, an OLA and an underpinning contract for the supply of services
  • Strong understanding of Infrastructure
  • Familiar  with  the  principles  and  application  of  cloud/virtualisation  and  the  use  of  tools  and systems to manage virtualised environments
  • Knowledge of Corporate, Industry and Professional standards relevant to the IT industry and how to apply them
  • Strong commercial awareness
  • Must be pro-active and solutions driven
  • Ability to work cross-functionally , understanding the needs, objectives and constraints of those in other disciplines and functions
  • Endpoint Security
  • Windows Server 2008 – 2019
  • Mcafee / Anti-Virus
  • VMware- 6.5
  • Active Directory
  • PKI / Certificates
  • Single Sign-on (SSO)
  • Powershell scripting
  • Group Policy Management
  • Azure / Public Cloud

ABOUT US
DLA Piper is a global law firm with lawyers and business service professionals located in more than 40 countries throughout the Americas, Europe, the Middle East, Africa and Asia Pacific. Our global reach ensures that we can help businesses with their legal needs anywhere in the world. We strive to be the leading global business law firm by delivering quality, service excellence and value to our clients and offering practical and innovative legal solutions to help them succeed. Our clients range from multinational, Global 1000, and Fortune 500 enterprises to emerging companies developing industry-leading technologies, as well as government and public sector bodies.

OUR VALUES
In everything we do connected with our People, our Clients and our Communities, we live by these values:

  • Be Supportive – we are compassionate and inclusive, valuing diversity and acting thoughtfully
  • Be Collaborative – we are proactive, passionate team players investing in our relationships
  • Be Bold – we are fearless and inquisitive, challenging ourselves to think big and find creative new solutions
  • Be Exceptional – we are strategic and driven, exceeding standards and expectations

DIVERSITY AND INCLUSION
At DLA Piper, diversity and inclusion underpins how we live our values and everything we do. We believe that everyone has a voice, and that everyone’s voice counts. We know that the rich diversity across our firm makes us stronger, more innovative and creative, which helps us to better serve our clients and communities. We are committed to providing an inclusive working environment and culture across our global firm, where everyone can bring their authentic self to work.
Diversity of perspective, thought, background and culture combine to make us the leading global law firm; that’s why we actively seek to build balanced teams. We welcome the unique contribution that you will bring to our firm and actively encourage applications from all talented people – however your talent is packaged, whatever your background or circumstance and regardless of how you identify.

HYBRID WORKING
We recognise that people have responsibilities and interests outside of their career and that as a business, we all benefit from working flexibly. That’s why we are open to discussing with candidates the different ways in which we are able to support requests for agile working arrangements.

PRE-ENGAGEMENT SCREENING
In the event that we make an offer to you, and where local legislation permits and where relevant, we will conduct pre-engagement screening checks that may include but are not limited to your professional and academic qualifications, your eligibility to work in the relevant jurisdiction, any criminal records, your financial stability and work-related references.

4749 | Poland | WarsawApply

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