Team Manager Global Master Data
4 tygodni temu
At Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create. Our Global Business Services (GBS) hub, based in Gdansk, Poland, is an attractive workplace, which delivers high quality multi-functional services, provides functional expertise, and ensures a continuous improvement of our process portfolio, together with the regional spokes and local organizations across the globe. We are looking for a Team Manager Global Master Data where you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries. Be part of a truly iconic global brand, learn and grow with us. We’re bold and inventive, revealing astonishing things like no one else can. A world of wonder awaits you.
About the Job
In this position, your main responsibilities may include but are not limited to the following:
Leads the Global Master Data team membersAct as escalation point for incidents and requests, ensures defined service level is reachedMeet performance targetsKeep the team motivated and focused on the planSupervising support team members, ensuring continuous knowledge building in teamAbout you
A motivated talent, who brings along the following background:
Experience in managing Global Master Data TeamProven track record of delivery within a similar roleAbility to communicate, explain and socialize procedures, solution proposals with country key usersAbility to manage high volume transactional ticket-flow type processesFocus on client and client experienceAbility to direct and superviseHigh degree of accuracy and attention to detailAnalyse complex problems and make decisions in a timely mannerFluency in English in speaking and writingCustomer service orientation and negotiation skillsContinuous improvement mindset and process orientationSolution orientated work approachWhat we offer
You can expect a range of benefits, including:
Private medical coverageLife insuranceEmployee Assistance ProgramMyBenefit programEmployee social fundRecognition awardsSwarovski products discountsLearning and development programsVolunteering leaveMasters of Light Since 1895
Swarovski creates beautiful crystal-based products of impeccable quality and craftsmanship that bring joy and celebrate individuality. Founded in 1895 in Austria, the company designs, manufactures and sells the world's finest crystal, gemstones, Swarovski Created Diamonds and zirconia, jewellery, and accessories, as well as crystal objects and home accessories. Swarovski Crystal Business has a global reach with approximately 2,400 stores and 6,700 points of sales in around 140 countries and employs more than 18,000 people. Together with its sister companies Swarovski Optik (optical devices) and Tyrolit (abrasives), Swarovski Crystal Business forms the Swarovski Group. A responsible relationship with people and the planet is part of Swarovski’s heritage. Today this legacy is rooted in sustainability measures across the value chain, with an emphasis on circular innovation, championing diversity, inclusion and self-expression, and in the philanthropic work of the Swarovski Foundation, which supports charitable organizations bringing positive environmental and social impact. Swarovski is an equal opportunity employer. We give our people the guts to celebrate individuality and pride ourselves on creating a workplace where people feel involved, respected, valued, connected, and heard. A place where anyone/everyone belongs. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under the law of the countries we operate in.
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