Clinical Specialist

4 tygodni temu

Wrocław, Polska Align Technology Pełny etat

About this opportunity

Dental Clinical Specialist is mainly responsible for clinical communication and support to external and internal customers. The process includes interaction and communication with private-practicing orthodontists and general dentists, and treatment coordinators related to case specific issues, ClinCheck quality and troubleshooting. Focus will be on clinical support as well as troubleshooting clinical issues for customers. In addition, other duties will include support with presentation materials for sales and clinical education materials as well as day to day needs of university and research programs and other internal projects. You will need to be based or willing to relocate to Wroclaw. In this role, you will… Provide clinical customer support to orthodontists and general dentists in the areas of case evaluation, ClinCheck support as well as clinical troubleshooting, mid-course correction and case refinement Structure and manage the execution of project/clinical program tasks and recommends new approaches Contribute through others on key projects (teach Clinical Specialist and share experiences with others, with the potential to support the business) Provide input to research and development to improve existing products/ services and develop new ones Provide ideas and suggestions to improve the overall business, improve customer experience and specific clinical treatments Support and organize onboarding of new CL specialists Liaise with other departments (Manufacturing, Marketing, Sales, Customer Support) with regards to ClinCheck quality issues, providing assistance to the sales organization Assist with review of Power Point presentations, digital images and scans for marketing and sales materials as well as clinical education materials Investigate product safety incidences and report this on CRM system. Also involved in, inbound and outbound calls with customers to provide support and clinical education Accurately and thoroughly document information in the company’s database(s) about each contact they handle following defined parameters Comply with all safety policies, practices and procedures. Report all unsafe activities to supervisor and Human Resources Travel to deliver educational events as part of structured certification / education programs for customers and visit customers in their offices (deep dive education). Be alert to trends in requests and issues reported by customers Manage speakers and KOL’s (Key opinion leader’s) Support University strategy and DSO (Dental Service Organization) training In this role, you’ll need… Bachelor’s degree in dentistry (DDS, DMD or equivalent), orthodontist preferred Minimum 2 years of professional experience of directly related experience in customer relations in medical / dental related areas is a must Excellent written and verbal communication skills in Polish Fluency in English Strong oral and written communication skills (presentations and correspondence, influencing skills) Efficient at managing competing demands including prioritization, responsiveness and keeping others informed Skill in establishing priorities, and handling multiple projects simultaneously Solid problem-solving ability and ability to manage details Strategic Thinker and highly organized Action Oriented, taking initiatives Demonstrating influencing skills Internet and social media savvy Willingness to travel up to 30% across Poland (field visit, events with customers, teams’ meetings) Driving license (cat. B) Strong MS Office knowledge.

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