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Mobile Recording SME Engineer
8 miesięcy temu
For a client in the banking industry, we are looking for a person to fill the position of Mobile Recording SME Engineer.
what we offer
- contract of employment
- work in an international environment
- extensive onboarding and induction programme
- trainings, co-financed language courses, professional certifications and post-graduate studies
- hybrid working mode:
- office location: Warsaw & Kraków
- benefits package
your tasks
- Responsibility for the delivery of a range of a recording service into the company. Primarily this involves operations, service provision and ongoing support for Mobile Recording Technologies.
- Managing the technology, ensuring that it has maximum availability and it is maintained at an appropriate technical level for support and maintenance purposes.
- Be responsible for various projects and the ongoing change process around project and production activities.
- Joining project teams, acting as a Subject Matter Expert (SME) by providing overall expertise and guidance
on Mobile Recording related aspects of project architecture, design and implementation. - Technical design authority for Mobile Recording platform architectures.
- Produce detailed high level and low level product and architecture documentation.
- Connect with external partners and vendors.
- Proof-of-concept evaluation of new architectures, technologies and vendors.
- Maintain current working knowledge of existing and emerging trends in Mobile Recording.
- Provide support to BAU teams on Mobile Recording Technologies.
- Knowledge distribution across regions.
what we expect
- Knowledge of Mobile Recording systems and technologies (NICE, VERBA, Mobile Recording solutions: Movius, Truphone).
- Knowledge of Microsoft Windows server and productivity tools.
- Knowledge of Analytics, CRM and Automation tools, System monitoring Tools and SBC.
- Knowledge of standard methodologies of Service Delivery (ITIL, COBIT).
- Ability to Design Solutions based on business requirements.
- Excellent interpersonal and communication skills.
- Fluency in English, both written and spoken.
Employment agency entry number 47
this job offer is intended for people over 18 years of age
