Fraud Risk Monitoring Manager

4 dni temu

Warsaw, Polska Worldline Pełny etat

The Opportunity

Are you fluent in English and preferably another European language, and do you have experience in scheme fraud and chargeback regulations? Then read on and apply Within the role, the Fraud Risk Manager coordinates merchant information requests and rule changes for all Worldwide merchants focusing on Europe, the Middle East, and Africa). The Fraud Monitoring Manager also drives investigative activities in response to acquirers, schemes, and the Police, regarding fraud-related investigations. Ideally, you have 5 years of experience in managing fraud risk and control within a financial/payment environment. You’re our dream candidate if that’s within e-commerce as well Working with SQL is something you have done before and you’re comfortable representing our company to external people on risk management topics. We prefer someone who can work 5 days a week, sometimes outside regular business hours.

Day-to-Day Responsibilities​

You are part of the Fraud Risk Team – this team conducts monitoring of Worldwide merchants using in-house and third-party systems to reduce fraud losses and fines resulting from inadequate fraud risk management. Within this team you will maintain the fraud risk early warning program using the Intensive Chargeback Elimination program, chargeback and refund data, and assist merchants to mitigate losses and acquire bank/scheme sanctions. You will use data analytics to assess the effectiveness of fraud prevention rules used to screen in-flight payments to optimize fraud prevention, and minimizing revenue loss attributable to false positives.

You’ll also provide input to stakeholders on possible transaction risk management threats. This includes merchant chargeback problems, breaches of merchant monthly volume limits, or changes in merchant business practices that may warrant further investigation and will conduct analysis to help merchants combat fraud effectively.

Here’s a short overview of the things you will work on:

 Management of merchant fraud (fraud against Worldwide)  Management of customer fraud against Worldwide merchants  Conduct analysis and early warning of merchants at risk of entering chargeback monitoring programs  Suggest rules and Implement changes for Worldwide merchants  Management and control of all fraud types and all products  Compile fraud management (monitoring) analytical products (management information, Key Performance Indicators, Key Risk Indicators, risk heat maps, dashboard, and portfolio risk reports)  Reduce financial risk by early warning of limit breaches and other early warning signals Providing an overview of fraud management systems of Worldwide for prospective and existing merchants

You are assigned to a merchant portfolio and you are responsible for boarding and setting up Worldwide fraud solutions for your merchants as well as monitoring and continuous performance improvements of those in your portfolio. While working independently, you work together in a team and support each other when needed. You are also the single point of contact with schemes and banks on fraud-related inquiries.

Who Are We Looking For

We look for big thinkers. People who can drive positive change, step up, and show what’s next – people with passion, a can-do attitude, and a hunger to learn and grow. In practice, this means:

Speaking fluent English (any other European language is an asset, preferred German, French or Spanish)  Knowledge of schemes’ fraud and chargeback regulations  Previous experience working with fraud management tools  Ability to handle stressful situations  Analytical and solving skills  Pro-active and result-orientated  Team player with excellent communication skills  Creative thinking and problem-solving skills  Ability to manipulate data and form opinions  SQL knowledge

Skills we’d like:

• User of online and mobile payments • Excellent Knowledge of Microsoft Office (especially professional knowledge of Excel and Power BI)

Perks & Benefits

At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

Private medical & life insurance MyBenefit Platform Holiday allowance Meal allowance Semi-annual bonus Glasses/lenses reimbursement

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