Calling recent graduates

2 miesięcy temu

Łódź, Polska SCOUTER Pełny etat

Our global client is seeking skilled and bilingual Customer Service Staff members to join their team for a project-based assignment in Poland. The ideal candidate should be proficient in both Dutch and/or Polish languages. As well as English proficiency B2.

As part of the Customer Support team, you are in a position to provide high quality user experience to global users and content creators of a popular mobile/video-editing app. In this role, you will

Primary Duties and Responsibilities:

  • Help resolve user issues via in-app tickets/email and chat efficiently and accurately.
  • Navigate different users by making use of established SOPs; you will raise gaps and missing process steps when you find them
  • Communicate effectively and professionally in your interactions with users.
  • Periodically make outbound calls to conduct follow-through resolution where needed. And other tasks required.

QUALIFICATIONS:

  • Education: High school diploma or equivalent is required; a degree in communications, business, or a related field is a plus.
  • These two languages are great if you have them, otherwise either one of them:
  • Native or almost native in Dutch or Polish.
  • English proficiency B2.
  • Good English communication skills (you will ace our English test)
  • Familiar with social media platforms and other mobile/video-editing applications
  • Prior customer support experience is a plus but not required. Fresh graduates are welcome to apply

Workplace: Milionowa 4B, 93-102 Łódź

Job Type: Full-time

Benefits:

  • Health insurance
  • Promotion to permanent employee

Schedule:

  • Holidays
  • Night shift
  • Weekends

This is great opportunity to start a career or pivot to something different.

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