Learning Processor

1 tydzień temu


Warsaw, Polska Elanco Pełny etat

Responsibilities:

Process appropriate transactions in the SuccessFactors LMS based on the incoming tickets.Curricula assignment (small audience) manual assignments.Processing Learning History request and assignment holds.Handle assigned customer enquiries in a professional, courteous, and timely manner using various communication channels and daily operating in internal HR ticketing system.Follow the SOPs for the LMS transactions and consistently improve the timeliness and accuracy of requests.Convey a professional and efficient attitude following best customer services standards.Escalate issues to Senior Processor when required and work with appropriate parties to resolve.Ability to work in a fast-paced environment.Educate the business on navigation and access of learning resources.Understand and proactively act upon opportunities to improve the overall employee experience. Make recommendations to Senior Processors for improvements where required.Any other duties or projects as requested by the Line Manager commensurate with the grade and level of responsibility for this role, for which the associate has the necessary experience or training.

Qualifications:
Education: Bachelor’s Degree

Experience:

Fluent English (B2+/C1 level)Portuguese nice to haveExperience in Learning&Development, HR or Shared Service Operations in international environment, or/andExperience in the use of Learning Management System SAP SuccessFactorsFamiliarity with HR tools (ticketing systems, internal HR Systems, knowledge of WorkDay and ServiceNow is an asset)Excellent attention to detailProblem solving and decision making skillsExcellent time and workload management skillsVery good customers service and communication skillsUnderstanding of GxP environment would be an asset

Additional Preferences:

Advanced Microsoft Office (especially Excel)Experience in working in a remotely managed team; demonstrated ability to handle the role independently

We offer:

Career at one of the leading global animal healthcare companiesHybrid work typeOffice located in the center of Warsaw (Rondo Daszynskiego)Extra days offFlexible working hoursSports cards (Multisport), private medical care, life insuranceEmployee Referral ProgramOpen and inclusive environment which is supportive and welcoming of all diversity strandsAnimal-Friendly officeTheatre tickets discountsLanguage learning platform
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