CRM Administrator

Life Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living.

This is a unique opportunity to become part of a dynamic team of expert support sales teams in the commercial excellence area. The position is part of a center of excellence supporting the commercial operations of Smith & Nephew in Europe, in the areas of Business Intelligence, SFE & Sales Operations.

We are seeking a skilled and experienced SalesForce.com Administrator to join our dynamic team.

The ideal candidate will be responsible for the day-to-day configuration, support, maintenance, and improvement of our CRM platform. This role will work closely with functional leaders, organizational units, and subject matter experts to identify, develop, and deploy the CRM solution.

The position is based in Wroclaw Poland and is reporting to the Sales Operations Manager, also based in Wroclaw.

What will you be doing?

SalesForce Administration: Perform system administration duties such as user setup, profiles, and roles. Manage SalesForce.com data feeds and integrations. Configure and maintain custom objects, record types, fields, page layouts, workflows, validation rules, process builder, and other customizations.

Support and Maintenance: Provide daily support and troubleshooting assistance to SalesForce.com users. Maintain and enhance SalesForce.com applications, staying updated on the platform’s new tools, capabilities, and updates.

Data Management: Ensure data integrity and cleanliness through regular audits, duplicate record management, and other data quality tasks. Perform regular data loads and data migrations using tools such as Data Loader. Develop and manage data maintenance and data governance processes.

Collaboration and Communication: Work with stakeholders to understand business requirements and implement them in SalesForce.com. Provide training and support to end-users to increase user adoption and productivity.

Project Management: Lead or participate in projects to enhance or deploy new SalesForce.com features and functionalities.

What will you need to be successful?

Have around 3-5 years of relevant experience as a business analyst or Salesforce administrator (Business, financial or pricing analytics experience is a plus) Proven experience in implementing and managing SalesForce.com systems in a corporate environment. Have great communication skills to clearly convey complex information (both oral and written) and actively engages all stakeholders towards understanding of the issues, consensus, solutions and action (Fully working proficiency in English is a must) A Strong project management skills, well-organized, with an eye for detail, have excellent analytical skills and an informed, evidence-based approach Promote collaborative relationships across differing levels of management, functions, divisions and locations and have strong process excellence mindset

You. Unlimited.

We believe in creating the greatest good for society. Our strongest investments are in our people and the patients we serve. 

Inclusion, Diversity and Equity: Committed to Welcoming, Celebrating and Thriving on Diversity, Learn more about our Employee Inclusion Groups on our website

Your Future: annual bonus, life insurance, company stock saving plan

Work/Life Balance: paid volunteering hours, flexible approach

Your Wellbeing: private health care with dental care package, multisport card/my benefit platform

Flexibility: possibility of working in hybrid model

Training: Hands-On, Team-Customized, subsidies for language classes, certifications and postgraduate studies

Extra Perks: referral bonus, recognition program, mentoring program

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