Customer Service Specialist

7 miesięcy temu

Grodzisk Mazowiecki, Polska Danfoss Pełny etat

Job Responsibilities

Responsibilities for this position include but are not limited to the following.

Providing high-level service to both internal and external customers to reach maximum customer satisfaction levels, Handling customer requests through e-commerce and e-mails, Creating orders in SAP and planning deliveries in collaboration with the sales team, Communicating regularly with the sales team and fulfillment team to improve delivery and stock performance, Managing data quality in SAP, Improvement of sales processes (order management; delivery; invoicing .

Background & Skills

At Danfoss, we believe that a diverse and inclusive workplace fosters creativity, innovation, and a broader perspective in decision-making. When you consider this job posting, do you feel like your profile is not a perfect match? Numerous studies have found that women and people of color are more likely to apply only when they meet all requirements listed in the job posting. Even if you do not check all the boxes, we encourage you to apply anyway. We are curious to find out how you can bring new insights to the role or to Danfoss as an organization.

The ideal candidate has experience working with Customer Service, Call Center or Contact Center or with similar tasks in a sales and distribution or logistics context. A good team player with a customer-focused mindset, ability to influence others with excellent communication skills, meets the deadline on time, we expect you to master MS Office tools and English at a communicative level.

If you have experience and/or knowledge about below it is an advantage:

SAP in a Sales and Distribution context. Sales Force.

Employee Benefits

We are excited to offer you the following benefits with your employment:

Bonus system Possibility to work remotely Pension plan Personal insurance Communication package Opportunity to join Employee Resource Groups Employee Referral Program

This list does not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice.

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