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Duty Engineer
2 miesięcy temu
Who we are:
GMS is the AI-driven communications solutions partner for Mobile Network Operators and enterprises globally. Our vision is to become the leading creator of value in the communication world. Together with our clients we identify opportunities for growth and co-create secure, engaging AI-driven communications solutions that build trust between brands and their audiences, enabling next-generation customer experiences. We are the strategic partner of choice, ready to greenlight tomorrow.
What you’ll do:
- Monitor all services and respond to network alerts.
- Perform regular checks on the network.
- Research, diagnose, troubleshoot, and identify solutions to resolve system issues.
- Ensure that every reasonable effort is made to restore services as quickly as possible in the event of an outage.
- Cooperate closely with L2 engineers and partners to resolve issues.
- Follow standard procedures for the proper escalation of unresolved issues to the appropriate internal teams and partners.
- Track and document network issues and update incident reports.
- Meet network availability and ticket handling objectives while adhering to the agreed SLA.
What we expect:
- University degree in IT/Telecom or current students in their 3rd year or higher in a related discipline.
- Basic skills with UNIX systems (file operations, information retrieval).
- Basic understanding of GSM networks, the SMPP protocol, and the SS7 protocol stack.
- Understanding of IP networks and the ISO/OSI model.
- Ability to read and understand logs and handle API requests.
- Experience or familiarity with writing scripts in Bash or Python (a plus).
- Ability to organize and prioritize multiple deliverables.
- Strong problem-solving and troubleshooting skills, with the ability to manage time and prioritize tasks effectively.
- Polish as a native language and English proficiency at an intermediate level or higher.
What we offer:
- Multicultural & dynamic environment in fast-growing worldwide business.
- One-of-a-kind company culture – a mixture of open mindset, high dedication, striving for success, and team spirit.
- Professional team that is committed and stands for the highest standards of performance.
- Our values – Integrity, Agility, and Commitment – are vivid in day-to-day company activities.
- Customer-oriented culture with high respect for both internal and external customers.
- Competitive salary and bonus system.
