Support Specialist – EN, PL, DE, SE

4 tygodni temu

Łódź, Polska Jabra Pełny etat

Join the world’s oldest start-up and turn up the volume on your career

At Jabra, a part of GN Group, we understand how to create world-class sound solutions, bringing people closer. Improved experiences are the benchmark, which is reflected in products that we are developed for you to give you the best excellent conversation and music experience.

As part of the Product Support Team, the Support Specialist will deliver customer-focused technical support for products via phone, email and chat. The Support Specialist works in an environment of continuous improvement to capture and resolve tier 1 customer issues, questions, and suggestions. They will empower our customers to maximize the use of our products through education and awareness.
 

*This position can be based out of Denmark, Poland or Germany. Either fully remote or join us IRL in our offices - the choice is yours
 

* We need some one who can communicate with our customers in at least 2 out of these 3 languages: German, Polish, Swedish.
 

English is our company language, thus you must also be able to communicate with your co-workers in English.
 

We appreciate the skills you come with, and this is how you'll contribute,

  • Provide Tier 1 technical support and solutions to customers via phone calls, emails, and possibly live chat.
  • Educate customers on website tools and resources
  • Document all customer interactions, customer requests, and support issues in ticketing system
  • Demonstrate empathy, patience and responsible judgement with every customer to ensure the best and most appropriate outcome based on each situation
  • Work as a team to deliver exceptional Customer Experiences in each support interaction
  • Develop strong relationships with customers and create Jabra brand awareness
  • Determine the effectiveness of an approach and make appropriate adjustments to achieve maximum results
  • Make independent, customer-focused decisions over time while on a call for an efficient Customer Experience
  • Test and evaluate new products prior to release
     

Sound good so far? Here’s what we believe you’ll need to succeed:

  • You can speak and write in 3 out 4 of the follow languages fluently or at a business level: EN, PL, SE, DE.
  • Proven customer service experience, ideally in the telecom, high-tech or consumer electronics industries
  • You have experience in supporting B2C customers within a high contact support center
  • You have experience with cell phones, apps, and Bluetooth technology preferred
  • Experienced with conflict resolution and relationship management


We imagine you have a strong customer focus and the ability to deliver best in class experiences for our customers. By nature you are calm, collected and able to communicate complex technical issues with ease and pleasantness.  Your strong interpersonal skills will allow you to thrive in this role, fostering relationships with our valued customers. If you have a desire to continuously learn, adapt, and work in a dynamic environment, then Jabra will be a great place for you Additionally, as your team may be fully remote, the ability to make independent decisions, be resourceful, solve problems effectively and efficiently while balancing the immediate needs with long-term goals is required.

Don't tick all the boxes? We encourage you to apply anyway

Even if you don’t match all the above-mentioned skills, we will gladly receive your application if you think you have transferrable skills. We highly value a mindset, motivation, and energy, that aligns with our core values, to not only ensure success for you, but for your team and the wider GN organization as well.

How to apply?

Use the ‘APPLY’ link no later than June 12th . Applications are assessed on a continuous basis, so don’t wait to send yours

On a time crunch?
Feel free to only submit your up-to-date CV including a few sentences outlining your motivation for applying – quick and easy.

We are dedicated to an inclusive recruitment process All applicants will receive equal consideration for employment. As such, we encourage you to submit your CV without a photo to ensure an equal and fair application process.

Should you have any special requirements for the Interview please let the hiring manager upon accepting invitation to interview.
 

Join us in bringing people closer
GN brings people closer through our leading intelligent hearing, audio, video, and gaming solutions. Inspired by people and driven by innovation, we deliver technology that enhance the senses of hearing and sight. We help people with hearing loss overcome real-life challenges, improve communication and collaboration for businesses, and provide great experiences for audio and gaming enthusiasts.

Good luck with your application. We’re looking forward to hearing from you

#LI-Jabra

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