Business Systems Engineer

1 miesiąc temu


Warsaw, Polska Sonova Pełny etat

Your tasks:

Incident Management - resolve Level 2, 3 support issues Perform Service Requests (standard change or service that is pre-approved because low risk) Create, analyze and resolve incidents as per the defined SLA Application owner for FICO ecosystem  Execute maintenance projects and technical Change Requests ( EHP, Archiving, technology upgrades Problem Management (root case analysis and issue bundling) Liase with other cross functional teams in or outside Corporate IT for any other relevant issue resolution Drive ITIL Processes maturity within SAP CC and Operations Review existing IT solutions for improvements, stay up-to-date with new technologies Ensure System is implemented & maintained according to GRC req's & policies (eg. Authoriz., GxP Projects/support as outlined in RACI matrix Escalation Management on Project Issues, Change Requests, Incidents or Service Requests Create, analyze and resolve incidents as per the defined SLAs Plan, Identify and Execute Regression Testing as part of maintenance projects Support recruiting process for internal staff within Sonova processes and tools Coach and support trainees

Your profile:

Minimum 5 years professional experience in SAP Finance modules (FI/CO) Familiar with SAP Standard Functionalities (eg. ERP, Hana and Custom Development procedures Quality experience in supporting large, multisite, global organizations in life science industry with exposure to requirements of ISO 13485, CFR 820, GMP, GDP,MDSAP, MDR, GRC Familiar with important Financial & Medical Regulations and how they impact daily work (TüV, Validation, FDA Multiple end to end project lifecycle experience for implementing SAP & other Business Systems Familiar with Waterfall and Agile Project Implementation Methodologies Experience with relevant Admin Tools (eg. MS Office, Jira, Sharepoint, Solman Presentation, sales and communication skills to sell ideas on Top Management Level, Key user Level Positive, Customer Service Orientation, focusing on meeting customer expectations Able to accept and follow standard Sonova SOPs Diligently following high Quality Standards with own and team deliverables, prioritizing over short term time pressures Able to design & implement detailed Processes that are feasible from a enduser perspective

Our offer:

A diverse project portfolio with interesting business & technology challenges An open corporate culture with high innovation pace and interesting med-tech / consumer products Further training and development opportunities across the SAP ecosystem Support to grow and take on new challenges and responsibilities Possibility to gain new experience in a fast developing environment Being part of a growing team of highly skilled ERP professionals Attractive employment conditions – contract of employment, additional benefits Flexible working time models

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