Desktop Support Technician

Job Description
Excis Compliance Ltd. (Excis Poland Spolka Z Ograniczona) is a globally renowned IT services company with a presence in over 100 countries. Our mission is to empower organizations by providing exceptional technical support and innovative solutions. At Excis, we believe in fostering a dynamic and inclusive work environment where talent thrives. By joining our team, you’ll become part of a global network that delivers reliable IT support to some of the world’s most prestigious companies.

About the Role: We are seeking a skilled and customer-focused Desktop Support Technician to join our team in Warsaw, Poland. In this role, you will provide on-site technical support to end users, ensuring their hardware, software, and IT systems function smoothly. This is an exciting opportunity to work on a high-profile project, contributing to the success of a leading organization while advancing your IT career.

Key Responsibilities:

• Provide hands-on support for desktops, laptops, printers, and other peripherals.
  
• Diagnose and resolve hardware and software issues in a timely manner.
  
• Install, configure, and troubleshoot operating systems, applications, and IT equipment.
  
• Manage user accounts, permissions, and profiles using relevant tools.
  
• Ensure seamless IT operations by maintaining and updating technical documentation.
  
• Collaborate with regional and global IT teams to address escalated issues.
  
• Maintain excellent customer service by addressing user concerns professionally and efficiently.
  

Requirements

• Proven experience as a Desktop Support Technician or in a similar IT support role.
  
• Strong knowledge of Windows operating systems and common office applications.
  
• Familiarity with Active Directory, network protocols, and troubleshooting tools.
  
• Excellent problem-solving and communication skills.
  
• Ability to work independently and prioritize tasks effectively.
  
• Professional fluency in English and Polish (written and spoken).
  
• IT certifications such as CompTIA A+, Microsoft MCSA, or equivalent are a plus.
  

Benefits

• Competitive salary.
  
• Opportunities for professional growth.
  
• A collaborative and supportive work environment.
  
• The chance to work on a prestigious project with a global impact.
  
• Be part of a company committed to innovation and excellence in IT services.
  

Requirements
IT support experience. Windows Active Directory troubleshooting English and Polish

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