Localisation Analyst

At Xe, we live currencies. We provide a comprehensive range of currency services and products, including our Currency Converter, Market Analysis, Currency Data API and quick, easy, secure Money Transfers for individuals and businesses. We leverage technology to deliver these services through our website, mobile app and by phone. Last year, we helped over 300 million people access information about the currencies that matter to them and over 225,000 people used us to send money overseas.

Our mission as a team is to enable international growth via high-quality localisation in all languages, whilst ensuring that every part of the customer experience feels consistently local and relevant.

This is an exciting role in which you will be able to make an impact and improve the customer experience globally, working with key stakeholders in order to refine the strategy for their existing languages and markets as well as launching new languages to support Xe in our market expansion.

Our principles

AMBITION - We dream big, try things out and always ask “why not?” and “what if?” We’re ambitious in our thinking and our delivery RESPONSIBILITY - We get involved, bring our perspective and are always open to new ideas. We take personal responsibility COMMUNITY - We value a sense of belonging, trusting each other and encouraging authenticity. We contribute to our community

 What you’ll do:

You will need to have several years of experience in a localisation, content or project management position, ideally in the fintech industry, with experience in localising in multiple regions; Oversee the localisation of Xe product/marketing/support content Ensure appropriate levels of utilisation and refine our outsourcing strategy to achieve the best outcome in terms of time, quality and costs. Set and monitor localisation quality standards in the team Collaborate with the rest of the team to promote synergies between markets and refine our tools, workflows and processes Promote a culture of continuous improvement, consistently questioning the status quo and innovating where needed Liaise and partner with key stakeholders in marketing, product or support teams to improve the customer experience for their region Flex the localisation methodology in your team to drive efficiencies where appropriate Assist in the development and growth, leading by example with your own demonstrated growth mindset

Requirements

Who you are:

You will ideally have at least 3 years of experience in localisation or project management. You will be an English speaker who is ideally also fluent in either Spanish, French, Dutch or German. You have experience in launching new languages and markets within a global organisation You have a strong grasp of localisation and internationalisation issues You have experience setting and delivering OKRs for a project. You have strong cross-functional and stakeholder management skills You are familiar with CMS and MT tools as well as best practices in terms of quality management processes and workflows You have strong attention to detail and are committed to providing high-quality localisation You have an analytical mind, and can express it constructively to achieve what’s best for customers You manage your time efficiently and are used to working in a fast-paced environment with concurring deadlines whilst maintaining high standards of quality Your cultural sensitivity and awareness allow you to accurately convey cultural nuances in your work You have at least a Bachelor's degree or equivalent

Benefits

Competitive market-based salary

We want Xe to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects. 

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