Customer advisor with German
3 tygodni temu
Your responsibilities
- Comprehensive written service to German-speaking customers of one of the most well-known airlines.
- Effective contact with customers via email.
- Calling back customers as needed.
- Positive, empathetic and professional approach to customers.
- Providing reliable and accurate information in response to customer questions and problems regarding baggage and flights.
- Handling complaints.
- Working Monday through Friday from 9:00 am to 6:00 pm.
- As the project develops, we require 1 working weekend per month.
Our requirements:
- Very good knowledge of German mainly in writing (min. C1).
- Knowledge of English at the level of min. B2.
- Excellent interpersonal and multi-tasking skills.
- Experience in telephone customer service or similar work is preferred.
- Ability to work independently and as part of a team.
- Motivation and willingness to work and learn.
- Excellent computer and MS Office skills.
- Availability from February 5 to March 4, 2024 We are planning more training groups, so please apply for those available after that date as well.
- Hybrid work for the first 3 months during the deployment period (total of about 5 weeks in the office, the rest remotely). Training and nesting also possible in Szczecin. After this period 100% remote work in Poland.
Nice to have:
- Experience in working with CRM.
Location:
Poland, Szczecin
Language Requirements:
English, German (Required)
Time Type:
Full time
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