Customer advisor with German

3 tygodni temu


Szczecin, Polska Concentrix Pełny etat
Description

Your responsibilities

- Comprehensive written service to German-speaking customers of one of the most well-known airlines.

- Effective contact with customers via email.

- Calling back customers as needed.

- Positive, empathetic and professional approach to customers.

- Providing reliable and accurate information in response to customer questions and problems regarding baggage and flights.

- Handling complaints.

- Working Monday through Friday from 9:00 am to 6:00 pm.

- As the project develops, we require 1 working weekend per month.

Our requirements:

- Very good knowledge of German mainly in writing (min. C1).

- Knowledge of English at the level of min. B2.

- Excellent interpersonal and multi-tasking skills.

- Experience in telephone customer service or similar work is preferred.

- Ability to work independently and as part of a team.

- Motivation and willingness to work and learn.

- Excellent computer and MS Office skills.

- Availability from February 5 to March 4, 2024 We are planning more training groups, so please apply for those available after that date as well.

- Hybrid work for the first 3 months during the deployment period (total of about 5 weeks in the office, the rest remotely). Training and nesting also possible in Szczecin. After this period 100% remote work in Poland.

Nice to have:

- Experience in working with CRM.

Location:

Poland, Szczecin

Language Requirements:

English, German (Required)

Time Type:

Full time



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