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Head of Digital Servicing
2 miesięcy temu
Job Description
The Head of Digital Servicing will play a pivotal role in shaping and executing the client service objective for the data and tooling within the Trading Services division. This role is responsible for driving the implementation of state-of-the-art AI tooling and data strategies to enhance client servicing efficiency and quality. The ideal candidate will possess a blend of strategic vision, technical expertise, and leadership acumen to transform our customer support operations through innovative technology solutions.
So, who are we?
Hello, we’re IG Group. No, not Instagram – though we're a pretty big deal ourselves. We’re a global, FTSE -listed company made up of a collection of progressive fintech brands in the world of online trading and investing. The best part? We’ve snapped up many awards for our top-class platforms, forward-thinking products, and incredible employee experiences.
We believe in financial freedom. And our purpose is to help ambitious people achieve it. Around , people use our groundbreaking technology and forward-thinking platforms to trade the financial products they know and love.
Did we mention we have offices in countries? Yes, when you join IG Group, you'll have the chance to work across multiple brands, with people all over the world. Join us for an exciting future and let’s innovate together
What you’ll do
Strategic Vision & Leadership
Alongside the Head of Trading and Head of Global Trading Services, develop and execute the digital servicing strategy aligning with IG's strategic goals for client servicing.
Lead the execution of this vision, ensuring alignment with business and service objectives and fostering a culture of innovation and continuous improvement.
Data Management & Analytics
Ensure robust data management practices, ensuring data integrity, security, and accessibility.
Leverage advanced analytics and AI-driven insights to inform decision-making and enhance client support processes.
Tooling & Technology
Lead cross-functional teams to design, deploy, and maintain AI-powered customer support tools, ensuring seamless integration with existing systems.
Collaborate with IT and other relevant departments to ensure seamless integration and optimal performance of support tools and systems.
Process Optimization:
Analyze current customer support processes to identify areas for improvement and implement technology-driven solutions to enhance efficiency and effectiveness.
Develop and maintain metrics and KPIs to monitor performance and drive continuous improvement initiatives.
Team Leadership & Development
Build and lead a high-performing team of data and tooling specialists, providing mentorship, guidance, and professional development opportunities.
Foster a collaborative and inclusive team environment that encourages innovation and excellence.
Stakeholder Collaboration
Collaborate with internal and external stakeholders to understand customer support needs and drive continuous improvement through innovative AI solutions
Act as a key liaison between the Trading Services division and external vendors or partners to explore and integrate new technologies.
Who we’re looking for
You’re curious about things like the client experience, the rapid developments in tech, and the complex world of fintech regulation. You’re also a confident, creative thinker with a knack for innovating. We know that you know every problem has a solution. Here, you can try new ideas, and lead the way in creating inspiring experiences for our clients and everyone around you.
We don’t fit the corporate stereotype. If you want to work for a traditional, suit-and-tie corporation that just gives you a pay cheque at the end of the month, we might not be for you. But, if you have that IG Group energy and you can stand behind what we believe in, let’s raise the bar together.
What you’ll need for this role
Bachelor's degree in Computer Science, Information Technology, Data Science, or a related field; advanced degree preferred.
+ years of experience in data management, analytics, and technology implementation within a customer support or financial services environment.
Proven track record of leading large-scale data and tooling initiatives, preferably with experience in AI and machine learning applications.
Strong strategic thinking and problem-solving skills, with the ability to translate business needs into effective technical solutions.
Excellent leadership and team-building abilities, with experience managing and developing high-performing teams.
Exceptional communication and collaboration skills, with the ability to engage and influence stakeholders at all levels.
How you’ll grow
When you join IG Group, we want you to have more than a job – we want you to have a career. And you can. If you spot an opportunity, we want you to chase it. Stretch yourself, challenge your self-beliefs, and go for the things you dream of. With internal and external learning opportunities, and the tools to help you skyrocket to success, we’ll support you all the way. And these opportunities truly are endless because we have some bold targets. We plan to expand our global presence, increase revenue growth, and ultimately deliver the world’s best trading experience. We’d love to have you along for the ride.
Where you’ll work
We follow a hybrid working model; we reckon it’s the best of both worlds. This model also feeds into our secret ingredients for innovation: diversity, flexibility, and close connection. Plus, you’ll be welcomed into a diverse and inclusive workforce with a lot of creative energy. Ask our employees what their favourite thing is about working at IG, and you’ll hear an echo of ‘our culture’ That’s because you can come to work as your authentic self. The things that make you, you – like your ethnicity, sexual orientation, faith, age, gender identity/expression or physical capacity – can bring a fresh perspective or new skill to our business. That’s why we welcome people from various walks of life; and anyone who wants to help us realise our vision and strategy. So, if you’re keen to connect with our values, and lead the charge on innovation, you know what to do.
Apply now
