First Line Analyst with French

4 tygodni temu

Kraków, Polska Computacenter Pełny etat

Location: Poland - Kraków | Job-ID: 206472 | Contract type: | Business Unit: Service Desk

As a future member of the team based in Kraków you will have the opportunity to:

Use and improve your language skills by daily work in French and English Communicate with an international customer via telephone, chat and e-mail Provide technical support and resolve technical issues for clients to meet business and customer requirements Learn a lot and develop your professional profile Gain IT knowledge Participate in trainings and talent programs Have a stable workplace with flexible scheduling Work in safe and friendly atmosphere, where people matter

You are the ideal candidate if…

You speak French and English fluently You have proven experience of working at Service Desk: IT support, customer support, helpdesk You have excellent proven customer service skills You know how to ask the right questions to reach the core You have outstanding communication skills and customer focused mind-set You have the ability to do multitasking in a fast-paced environment You enjoy teamwork You can work on-site in Cracow (100% office)

We offer various benefits such as:

Competitive salary and annual bonus (based on the goals fulfilment and internal regulations) Office work in Cracow Extensive induction training Benefits package:

- Private medical healthcare and cafeteria

- Opportunity for development to technical or managerial careers

- Additional day off for birthday

- Welcome pack for every new joiner

- Language courses

- Referral bonus

- Annual bonus

- Access to self-learning platform (Udemy) 

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