Customer Experience Expert
4 tygodni temu
The Opportunity
We offer you the opportunity to be part of the journey of reshaping how we pay together with colleagues from all over the world. You will be in the heart of a lively and growing FinTech company – Worldline. Did we mention that you will contribute to vital part of developing the payment industry’s most effortless Underwriting process, both for partners and customers?
The Customer Experience Team is one of the key functions within our organization. As a Customer Experience Expert , you’ll be one of the main, and most important contact points for our merchants in need of support. You love to help people, communicate, analyze, and troubleshoot the payment product we offer.
We would like to welcome a creative and process driven colleague to join our team in Warsaw, Poland.
Day-to-Day Responsibilities
Monitor ticket queues and alerts to resolve issues Receive and reply to support requests through Helpdesk application and telephone. Provide timely response, meeting defined service level agreements and internal support KPI and ensuring resolution to all reported issuesWho Are We Looking For
We look for big thinkers. People who can drive positive change, step up and show what’s next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:
Strong customer service skills Previous experience as a Technical Support Agent both onsite and/or remote Fluent in English, both written and spoken Interest in, or knowledge in programming (Java, SQL, HTML, CSS, JavaScript, Eclipse or Git) will be an asset Previous experience of the payment industry Takes ownership and responsibility for tasks you are assignedPerks & Benefit
At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:
Be part of a company guided by a strong purpose to do good and recognized as top 1% the most sustainable companies in all sectors worldwide. Work with inspiring colleagues and be empowered to learn, grow and accelerate your career. Private Medical Care. Life insurance. Lunch and Travel reimbursement. Attractive bonuses.-
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