Quality Assurance Specialist

3 miesięcy temu


Warsaw, Polska transcosmos Pełny etat

•Provide coaching, training, and development to contact centre agents along with Team Leader

•Analyse quality and performance trends to provide recommendations for improvement.

•Oversee quality assurance including contact monitoring, evaluation, and calibration scoring.

•Provides feedback to management by monitoring contacts, participating in help sessions.

•Ensure team awareness regards of all processes, procedures, and technical documentation relevant to the department

Requirements

Skills / Attributes Required:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

•Excellent written and verbal communication.

•Good understanding of the system actively used by the service.

•Ability to apply creativity to solutions.

•Good attention to details - expansively and view situations from multiple perspectives

Technical:

•Good Knowledge of Microsoft Office products

Behavioral:

•Working Collaboratively:

•Accountability

•Adaptability

•Initiative: Being proactive

•Planning & Organizing

Qualifications [EDUCATION and/or EXPERIENCE]

•At least High school diploma or equivalent, College level preferred.

•Previous experience in BPO and Customer Service and/or technical account

•Have a proven track record demonstrating the skills and qualities outlined in this document.

Languages

Good communication skills (both written and oral), with the ability to communicate professionally and confidently in English at all levels.



  • Warsaw, Polska myGwork Pełny etat

    Job Title: Senior Quality Assurance SpecialistAbout the Role:Capco Poland is a global technology and management consultancy specializing in driving digital transformation across the financial services industry. We are passionate about helping our clients succeed in an ever-changing industry.Key Responsibilities:Minimum 5 years of experience developing and...

  • Quality Assurance Manager

    4 tygodni temu


    Warsaw, Polska myGwork Pełny etat

    About the Role:We are seeking an experienced Quality Assurance Manager to support our team in performing duties in the Importer's Warehouse and Pharmaceutical Wholesaler in Błonie. The ideal candidate will have a strong background in quality management and be able to implement and improve the quality management system (QMS).Key Responsibilities:...

  • Quality Assurance Specialist

    3 miesięcy temu


    Warsaw, Polska transcosmos (TCIS) Pełny etat

    •Verifies call / chat /email handling results by measuring skills in use of scripts, product knowledge, service ability, greeting, diction, listening, etiquette, objection handling, efficiency, and courteous close of call.•Provide coaching, training, and development to contact centre agents along with Team Leader •Analyse quality and performance...


  • Warsaw, Polska myGwork Pełny etat

    Job SummaryWe are seeking a Quality Assurance Associate to join our team at Novartis, an inclusive employer and a member of myGwork. The successful candidate will be responsible for ensuring and supporting overall good practices conformity and compliance with the Novartis Quality Management Systems.Key Responsibilities:Manage change requests according to...


  • Warsaw, Polska Visa Pełny etat

    Job DescriptionSr Software Test Engineering team is part of Sales, Client Service and Experience PD and is responsible for managing system requirements, design, development, integration, quality assurance, implementation, and maintenance of corporate applications. The team works closely with business owners of these services to deliver industry leading...

  • Quality Assurance Lead

    6 miesięcy temu


    Warsaw, Polska Roche Pełny etat

    The Position Quality Assurance Lead  Throughout our 125-year history, Roche has grown into one of the world’s largest biotech companies and a global supplier of transformative innovative solutions across major disease areas.  At Roche, we believe every employee makes a difference. We are passionate about transforming patients’ lives. We are...

  • QA Specialist

    1 miesiąc temu


    Warsaw, Polska Publicis Le Pont Pełny etat

    Opis oferty pracyQuality checking of advertising materials (digital).Verifying the compliance of materials with client guidelines, brief, client's visual identity materials.Checking the consistency of language versions with the approved layout.Collaborating with Client Service and production departments.Working in project management...


  • Warsaw, Polska Elanco Pełny etat

    At Elanco (NYSE: ELAN) – it all starts with animals!As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. We’re driven by our vision of ‘Food and Companionship Enriching Life’ and our approach to sustainability – the Elanco Healthy Purpose –...

  • Quality Specialist

    3 miesięcy temu


    Warsaw, Polska Bechtel Corporation Pełny etat

    Job Summary:In this role, you will lead the implementation and audit activities of the project quality program. You will review and determine applicable quality requirements, report new or revised regulatory requirements, monitor non-conforming conditions, and determine the sufficiency of corrective actions. Your recommendations will assist in the resolution...

  • Quality Specialist

    4 tygodni temu


    Warsaw, Polska Bechtel Pełny etat

    Requisition ID: 275191  Relocation Authorized: National - Family Telework Type: Full-Time Office/Project Work Location: Warsaw, PL Extraordinary teams building inspiring projects:Since 1898, we have helped customers complete more than 25,000 projects in 160 countries on all seven continents that have created jobs, grown economies, improved the...

  • Quality Specialist

    1 tydzień temu


    Warsaw, Polska Bechtel Pełny etat

    Requisition ID: 275191  Relocation Authorized: National - Family Telework Type: Full-Time Office/Project Work Location: Warsaw, PL Extraordinary teams building inspiring projects:Since 1898, we have helped customers complete more than 25,000 projects in 160 countries on all seven continents that have created jobs, grown economies, improved the...

  • Junior Quality Assurance

    3 miesięcy temu


    Warsaw, Polska Circle K Pełny etat

    JOB DESCRIPTION Job Description Circle K Business Centre is a shared service center which supports Circle K Europe operations through a wide range of services within Finance & Control, Information Technologies, Human Resources, Transport Fuel and Customer Service. Circle K is part of the Canadian company Alimentation Couche Tard Inc. (Couche-Tard), one...


  • Warsaw, Polska Chabre IT Services Sp. z.o.o Pełny etat

    Working as a QA Engineer, you will:Oversee testing for a travel management system that includes web and mobile applications for booking flights, hotels, car rentals, and trainsSwitch between test automation, manual testing, and leading the QA efforts for the projectCollaborate with multiple teams, including frontend, backend, and QA engineers, to ensure...


  • Warsaw, Polska myGwork Pełny etat

    This job is with Reckitt, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. We are Reckitt Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the...

  • Export Specialist

    4 tygodni temu


    Warsaw, Polska NonStop Consulting Pełny etat

    Export Specialist Freelance - High Quality Pet-FoodWe are looking for a driven Export Specialist Freelance who is passionate about pet food sales and eager to work with high-quality products with nutraceutical properties. If you are seeking full freedom of action in your role and want to contribute to the growth of a storied company with a very good brand...


  • Warsaw, Polska myGwork Pełny etat

    Job SummaryWe are seeking a highly skilled Pre-Payroll Specialist to join our Global Business Services team in Warsaw. As a key member of our People & Culture Operations team, you will be responsible for delivering exceptional employee experiences across the EMEA region.Key ResponsibilitiesCollect, manage, and verify data for payroll processingPrepare...


  • Warsaw, Polska myGwork Pełny etat

    Senior QA EngineerThis role is with Box, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. As a Senior QA Engineer, you will be responsible for ensuring the quality of changes and solutions released for our CPQ and NPI systems.About BoxBox is the world's leading Content Cloud. We are trusted by...


  • Warsaw, Polska ING Pełny etat

    We are looking for you, if you: have at least 3 years of experience in AML/KYC, are fluent in English and German (spoken and written), have experience in working on different types of clients files including Wholesale, Mid Corp, Private Banking and Mass Retail, have the ability to interpret and implement the latest AML/KYC guidance whilst maintaining...

  • Data Quality Specialist

    3 miesięcy temu


    Warsaw, Polska GfK Pełny etat

    Description The Data Quality Specialist is responsible for quality check on Consumer Panel Services GfK data, interacting most of the time with internal clients. You will: Be responsible for Data Quality control, including weighting and validation of trends in monthly data. Provide substantive support to the Client Services Team on panel...

  • Support Quality Associate

    5 miesięcy temu


    Warsaw, Polska Autodesk Pełny etat

    Position Overview We are looking for an accountable, impactful, and innovative Support Quality Associate (SQA) to expand our world-renowned Customer Support Team. As an SQA, reporting to the Quality Manager, you will help pioneer what quality assurance and feedback delivery means for our team so that we can improve the service we provide to customers...