Trainer – Domain Trainee

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Trainer – Domain Trainee - English – On Site Krakow

Responsibilities
• Performing training needs analysis
• Facilitating new hire training, , coaching and conducting performance evaluation of trainees
• Collaborating with quality team to gather feedback and plan refresher trainings to help boost the efficiency of service,
• Tracking and managing CSAT due to training, present training scores, cooperating with hiring to improve quality of hires
• Providing weekly training updates
• Shadowing agent transactions to stay up to date with product/ process changes and making necessary updates to training material
• Working closely with client and internal teams to develop new or update existing training content periodically
• Provide insights and innovative ideas to improve quality and collaborate with TLs/QAs to help develop agent quality improvement plans
• Provide instant feedback for correction and keep an eye on potential quality issues
• Perform other tasks requested by the manager to reach team objective or the company’s objectives based on current needs.

Important: Operations teams will function based on the schedule committed with the client (differences may appear at the start and end hour, break length, bank holidays, occasional work-related travelling) This job may require working a 24/7 schedule with alternating shifts and daily review of online content that may be highly egregious/sensitive in nature, such as (but not limited to) graphic violence, self-harm, child abuse, and hate speech.

Qualifications
Minimum qualifications

• Proficient level of English language min C1
• Eye for detail 
• Prior experience working as a Content Moderation Agent
• Self-motivated, high-energy levels and works well under strict deadlines;
• Excellent understanding of same/similar workflow
• High School Degree

Preferred qualifications 
• Trust & Safety Experience – preferably content labelling and/or moderation
• Neutral mind-set to digital content that needs classification & policy review
• Strong emotional intelligence and resilience
• Accurate and critical work attitude
• Ability to think critically and make quick decisions
• Enthusiastic and proactive team player
• Collaborative and has a growth mindset

What can we offer? 
• Attractive salary;
• Stable job offers - employment contract
• Work in a multicultural and diverse environment with employees from over 30 countries
• Genpact supports professional tranings and great career development opportunities
• Free access to our award-winning learning platform 
• Benefits such as Insurance, Luxmed, Multisport Lunchpass Card, additional vacation days, biking policy
As an Equal Opportunity Employer – we encourage you to apply to this opening position(s) with your preferred CV format. Please note that Genpact does not impose any CV format nor do we require you to enclose, a photograph to your CV as part of the application process. It is the candidate’s absolute discretion if he/she chooses to upload a CV with or without a photograph enclosed. Kindly please see our Privacy Notice for Employment Candidates: