IT Infrastructure

1 miesiąc temu

Poznań, Polska Fresenius Medical Care, Europe, Middle East, and Africa Pełny etat

Help users resolve issues with Hardware or Software solutions in the respective EMEA cluster or other EMEA region if required. Administer Infrastructure solutions with focus on Servers, Clients, Networks, Software Solutions, Collaboration systems and device peripherals. Activities which include responding to user inquiries, assessing problems in the IT landscape and troubleshooting issues with IT solutions, in physical presence or remotely to supported locations whenever required. Provide support to GDTI Projects and initiatives in the region, sub-region or Fresenius Medical Care location.

Perform Service Desk activities supporting users in the respective EMEA Cluster or other EMEA region if required Execute Field Support activities in physical presence as required Ensure that adequate support is provided to end-users in solving IT support requests and business needs Ensure the installation and maintenance of the necessary IT solutions Maintain backup solutions, procedures and DR solutions where applicable Respect local and corporate IT Guidelines of your area of responsibility, proactively identifying what needs to be corrected Provide support to IT projects and corporate or local/regional initiatives Ensure cybersecurity vulnerabilities are mitigated on a regular basis Perform improvements, upgrades, patches, reconfigurations and purchases for Hardware and Software solutions Acknowledge the urgency during critical periods or other urgent requests by prioritizing and ensuring all IT and Business needs Respond to important information requests, critical escalations, and major systems outages Local Infrastructure management activities where applicable and Cloud migration support tasks In-depth knowledge of the Internal Rules, Procedures / Work Instructions and Guidelines of Fresenius Medical Care and applicable to the function Provide support after business hours and weekends if mutually agreed, established and compliant with local laws and regulations Anticipate, mitigate, identify, troubleshoot, and resolve hardware and software problems on Servers and clients. Escalate incidents as necessary Ensure helpdesk activities are correctly recorded, routed/dispatched, followed-up and resolved with users Conducting regular inspection and maintenance activities on Hardware and Software solutions Ensure backups are conducted successfully on schedule and respecting corporate guidelines Helping with network access for users and visitors in Head Office, and patients and visitors in Clinics respecting correct security levels. If required, provide technical support with hardware installation or issues with network devices System Administration: perform upgrades and maintenance activities when required Configure, install and troubleshoot Operating Systems and Applications in Servers and Clients Hardware lifecycle management: Monitor the return and safe storage of existing hardware until final disposal or destruction Ensure compliance related guidelines are being implemented or monitored Meet SLA’s and related KPI’s for key services and activities Participate in corporate training sessions and certifications when required

Education:

Bachelor’s degree or equivalent work experience in IT Support Operations and Field Services Industry recognized IT trainings and certifications are a plus

Experience and Required Skillset :

5+ years of IT Service Desk, Field Support and System Administration work experience 3+ years of Project Management working experience Healthcare experience preferred Team player; dynamic and proactive Good communication skills, both written and verbal with good ability to understand the needs of users, both technical and non-technical. Organized and structured approach to tasks and deadlines. Able to focus on priorities under pressure and self-manage high volume workloads. Ability to explain complex IT issues in a clear way to Business stakeholders

COME JOIN OUR GROWING TEAM THIS IS AN ON-SITE POSITION AND REQUIRES FLUENCY IN POLISH and ENGLISH.

Career with a purposeWe offer an opportunity to create and deliver treatments that save and change lives for the better. We’ll support your ongoing development. And you’ll be part of a dedicated team of people who inspire each other to create the best possible healthcare outcomes each and every day. Inclusion and diversityJoining Fresenius Medical Care means becoming part of a team that values diversity. We embrace the wealth of different backgrounds, cultures, experiences and opinions that make up our workforce and strive to create an inclusive atmosphere in which all our employees feel valued. StabilityDeveloping innovative products and continuously improving our renal therapies made us the clear market leader in the production of hemodialysis machines, with sustainable, profitable growth . This position provides our 125000 employees with the stability and security they need to help improve the lives of our patients. Learning and developmentWe offer participation in programs at world-class business schools, leadership development, regular training for our nurses, health care professionals and manufacturing staff and digital access to high-quality educational content for all employees worldwide 24/7. Local benefitsOur employees enjoy both local and global opportunities for growth and personal fulfilment. We offer local benefits designed to suit the requirements of the respective country and place of work to create ideal conditions everywhere. Work-life balanceWe want to empower people to deliver better care. Therefore, we promote a better work-life balance through flexible working hours, part-time models, the possibility to work from home, and more.

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