Service Desk Consultant with German

1 miesiąc temu

Wrocław, Polska Deloitte Pełny etat

Description

& Requirements Who we are looking for We are seeking a motivated and customer-focused individual to join our team as a Service Desk Consultant . As a Service Desk Consultant, you will play a crucial role in providing technical support and resolving IT-related issues for our clients. This position offers an exciting opportunity to collaborate with clients from around the world, contributing to our commitment to delivering exceptional support services and customer service. Qualifications and Skills: Proven experience in a technical support or service desk role. Good knowledge of Windows and Microsoft Office; SAP knowledge would be an asset Familiarity with ITIL framework and ticketing systems (ServiceNow, Jira) is an advantage. Excellent communication skills, both verbal and written, with the ability to explain technical concepts clearly to non-technical users Fluent German and English on min. B2 level – both, written and spoken Customer-oriented mindset with a focus on delivering high-quality service and resolving issues efficiently Ability to work under pressure and manage multiple tasks effectively Passion to learn new concepts, technologies and processes Availability to work in 24/7 schedule Your future role Ensure incidents and requests are accurately categorized, prioritized, logged, assigned, tracked and responded to in a timely manner, in line with agreed SLA’s, provision of timely communications and maintenance of ownership until closure Provide first-level technical support via phone, email, and ticketing system Document troubleshooting steps and resolutions accurately within the ticketing system Further development and maintenance of the existing knowledge database Participates in assigned projects Escalate complex issues to appropriate teams or specialists as needed Collaboration with various teams & stakeholders to continuously improve support processes and customer satisfaction The role of Service Desk Consultant can serve as a stepping stone to more advanced positions within our support team or broader IT operations. With demonstrated skills and expertise, potential career paths include Service Desk Consultant, Senior Desk Consultant, or IT Operations Analyst.
What we offer Comprehensive Health Insurance for inpatient and outpatient treatment, International Travel Insurance for travel insurance during business and private trips abroad, Employee Assistance Program (EAP) for phone consultations, covering legal, financial, and mental health advice to support you whenever needed, Unrestricted access to LinkedIn Learning and Udemy courses as well as diverse training and development prospects, Baby Bonus and Compassionate Support Benefit, Up to 10 days of study leave per year for exam preparation, exam taking, and obtaining professional licenses, Flexible working model (3 days from the office + 2 days working from home), Access to the benefits platform that allows you to independently choose the benefits you want (wellness & spa, tourism, sports, culture, entertainment, interior design, furniture, technology, clothing, restaurants, etc.), Celebration of important dates, such as Appreciation Day, employee birthdays, and New Year's, with gifts and celebrations Possibility to get additional extraordinary Bonuses such as Referral Bonus, Sales & Cross – Sales Bonus, Bonuses for obtaining a professional license, awards for the best employees, Extensive experience from working across multiple offices, including locations in Belgrade, Sarajevo, Zagreb, Ljubljana, Podgorica, Skopje, Tirana, Pristina, Sofia.

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