Digital Customer Collaboration Lead

2 tygodni temu

Częstochowa, Polska ZF Group Pełny etat

Req ID Częstochowa PSS Eng&Glob.F, Poland

We are looking for a new colleague to strengthen our Sales Systems & Processes Team , located in various countries.

Main accountabilities, responsibilities and deliverables
• Lead external electronic customer communication in terms of customer portals & systems (portal management)
• Governance function for account teams and customer portal experts with respect to tools, systems, procedures and solutions
• Worldwide support of internal colleagues in handling access to external customer portals/systems 
• Manage external user access management in customer systems (creating, changing and deactivating access rights of ZF employees)
• Lead the initialization of new customer requirements, terms and conditions (e.g. by Customer Account teams, Legal, IT) to ensure IT-, data- & information-security and protect intellectual property 
• Drive communication & negotiation towards the customer
• Constant monitoring of trends & changes in customer portals, develop solutions & adapt procedures 

Required skills and experience / main competencies
•  Bachelor’s degree with at least 3 years working experience in similar area . Preferred experience in automotive or similar industry (e.g. machinery, rail, aerospace etc. – big, international companies)
• Professional experience in the field of customer support, customer service or portal management
• Strong service orientation and good coordination skills
• Profound business acumen & self-motivation
• Customer-oriented way of thinking and profound communication & negotiation skills
• Ability to work in an international team & cultural awareness
• Fluent in English ; French/Spanish/Italian/German/Polish would be a plus

We offer
• Stable employment and attractive work conditions
• Possibility of professional development in an international environment
• Benefit package: private medical care, MyBenefit platform, discounts package on goods and services, relocation bonus 
• Flexible working hours and possibility of working in a hybrid model - partially remotely

While applying, please attach English version of your resume

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