IT Administrator

3 tygodni temu

Kraków, Polska Tipico Studios Poland sp. z o.o. Pełny etat
Job Description

Tipico is looking for an IT Administrator to join our team. Grow with us, introduce us to new ideas and develop products that maximise the thrill of sports for our customers. Every day, you’ll work in a highly collaborative and agile environment with cross-functional team members to develop products and create technical solutions that push us forward.

Your playing field:

  • Ensure a consistent standard of customer service is maintained, both  onsite and remotely. 
  • Collaborate seamlessly with the Corporate IT team to deliver top-notch IT  support services across all Tipico Group offices. 
  • Investigate and resolve technical and operational issues as part of incident management, request fulfilment processes, and infrastructure projects to enhance tools and services for customers. 
  • Take ownership of reported issues and provide regular communication on the status and progress. 
  • Troubleshoot and address hardware, operating system, and software issues for Windows, Mac OSX, Windows, and mobile devices, including data recovery. 
  • Contribute to the internal IT support procurement process. 
  • Get involved in IT-related Projects. 
  • Manage user accounts, groups, passwords, and mailboxes in corporate systems such as Active Directory, Azure Active Directory, InTune, Exchange Servers (Office 365), and other specified systems. Maintain operational documentation, including Knowledge Base articles and Standard Operating Procedures. 
  • Contribute to the enhancement of IT Service Management standards and processes. 
  • IT environments are dynamic, and being adaptable to changes, emerging technologies, and new challenges is important.

Qualifications

Which skills should you bring to the pitch:

  • Expertise. Over 3 years of proficiency in an IT Administration environment. 

  • Service Excellence. Demonstrated strong customer focus and familiarity with IT Service Management/ITIL standards and processes. 

  • Robust Skillset. Proficient in Active Directory, Azure Active Directory, Microsoft  
    Admin Portal, InTune, Microsoft Office applications, PowerShell, and scripting. 

  • Hardware Knowledge. Familiarity with MAC equipment. 

  • Ticketing Systems. Experience with ITSM applications such as JIRA Service Desk or similar.  

  • Network Understanding. Basic knowledge of LAN and WAN setups. 

  • Language Skills. Excellent written and spoken English. 
     

Who we are looking for: 

  • Agile Mindset. This is about learning and adapting, continuously improving what we do to deliver a valuable product to our customers. You collaborate and communicate leading to team success 

  • Team player. We love learning from each other, great ideas are shaped and inspired by other ideas to achieve the simplest, smartest, and safest solution 

  • Innovative. We create space for ideas and love to use the newest technologies. To be innovative, we need to stay on top and deliver an amazing digital experience 
    Additional information



Additional Information

This is how we score with you:

  • Established International Group. We have a solid foundation on which to grow.
  • Personal and Professional Growth. We offer you opportunities to develop and grow to unlock your potential. 
  • Gym Allowance. Because we love Sports 
  • Modern offices. Our very new Tipico office provides an open-plan space with the latest technology.
  • Events. Sponsored Charity and Team gatherings, we like to have fun together as one team and reinforce our connections. 
  • Supportive Environment. We believe in collaboration and working together as a team, but we also give importance to the uniqueness of each and every one of us. 

Ready to score?

Get in touch with our Talent Acquisition Team if you have any questions.

Note: please submit your CV and cover letter in English. 

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