CX Quality

Your main responsibilities

• Defining and executing training strategy for CX across Allegro Mall Group
• developing CX training and knowledge sharing standards across Allegro markets
• Defining and developing training tools to support growing scale and international scope of CX operations
• Ensuring an effective soft skill trainings  to support competence development for all CX roles 
• Defining competence development indicators, their monitoring and reporting structure, including: quality and cost perspective

What we offer:

• Hybrid work model. We have well-located offices (with fully equipped kitchens and bicycle parking spaces) and excellent work tools (raised desks, interactive conference rooms)
• A rich package of non-wage benefits in the cafeteria system - you decide what you use (we can choose from, among others, medical, sports, lunch packages, insurance, shopping vouchers)
• English classes paid for by us and focused on the specifics of your work
• Working in a team whose support you can always count on - we have the best specialists and experts in their field on board
• Team tourism, training budget and internal MindUp platform (including training in work organization, communication, work motivation and various technologies and substantive issues)

This is the right job for you, if:

• You have experience in managing a team of trainers
• You  know modern methods of staff development and designing development programs
• You  have knowledge and experience in conducting training, workshops and coaching
• You  are cooperative and can engage others
• You  can say and write about complicated things in simple terms
• You  look at the organization process-wise and look for a way to meet the expectations of external and internal customers
• You  can adapt in changing environment and are open to change
• You  have initiative and a proactive approach to assigned tasks
• You  have high interpersonal skills
• You  infect others with positivity
• You can communicate in English fluently

Do you want to get to know us better? Listen Allegro Podcast

Send in your CV and see why it is #dobrzetubyć (#goodtobehere)