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Technical Content Writer
1 miesiąc temu
Job Description And Responsibilities
Come be a key part of a high-performing and motivated team in the vanguard of documenting Visa products and services, including Visa digital, mobile payments, e-commerce, money transfer, APIs, and much more for Financial Institutions, partners, vendors, and Visa staff around the world.
As a Technical Content Consultant in PPD Communications, you will support the publishing tools and core systems documentation for Visa products and services. You’ll support our tools used in the documentation forefront of Visa products and services that includes, but is not limited to: Visa digital mobile payments, e-commerce, and money transfer for external Clients and internal Visa staff. You’ll work closely with staff to design solutions that meet business requirements, as well as collaborate with other team members to produce high quality documents.
Our tool support staff work collaboratively with stakeholders, which includes Systems Architects, Software Engineers, Project Managers, Business Partners, and Client Support staff to ensure multi-system technical requirements are fully developed for the publishing tools.
Our writers analyze business requirements, multi-system conceptual approaches, and technical designs to define and document the technical changes and configuration and testing requirements for external Clients and Visa staff. You’ll also determine from project documents as well as consultations and article reviews with the project team the information applicable to each audience and how it will be presented and positioned internal documentation and technical specifications. We proactively support consistent on-time delivery of Client documentation.
Build and manage strong relationships with both Business Partners and Technology teams. Build strong relationships across the organization at multiple levels to drive results. Interface with technical and non-technical staff for smooth and successful delivery of all project work.
Proactively support on-time delivery of Client documentation for the Visa Business Release Enhancements to ensure that the SSAE 18 audit item is successfully met.
Other projects our team works on include - technical articles for the Global Technical Letter and Implementation Guide (GTLIG) and Global Service Activation Guide (GSAG), standalone Technical Letters, Technical Specification Guides, Client Implementation Guides, Service Activation Guides, and Service Advisories for off-release systems implementations, as well as updates to internal guides for customer service staff.
As key contributors and subject matter experts in their own right, our writers also support the VisaNet Business Release process by serving as technical contacts and/or providing support in the Command Center. They also serve as third-level support for Client inquiries.
Responsibilities
Principal responsibilities include:
Qualifications
Basic Qualifications
At least 5 years of work experience with a bachelor’s degree or 2 years of work experience with an advanced degree (e.g. Master’s, MBA, JD, MD) or PhD
Preferred Qualifications
Additional Information
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
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