Customer Experience Specialist
3 miesięcy temu
Customer Experience Representative
Location: Bydgoszcz, Poland, or Remote in Poland
About SPX FLOW
SPX FLOW, Inc. manufactures and supplies engineered flow components, process equipment, and turn-key systems. The Company offers 20 brands of pumps, valves, mixes, air dryers, hydraulic tools, homogenizers, separators, and heat exchangers, filtration solutions as well as aftermarket parts and services.
We serve food and beverage, health, and industrial manufacturers, bringing together trusted brands and technologies to meet new consumer expectations and anticipate industry trends. Many of your household goods & favorite snacks may have been created with the help of SPX FLOW solutions.
SPX FLOW has been established for over 100 years Headquartered in North Carolina, we have operations in more than 25 countries and a broad global customer base. Our 5000 employees worldwide innovate to design, deliver and service high-value solutions for our customers.
About the Role
The Customer Experience Representative supports customers by telephone, written email, requests regarding product selection, placement of orders, quotations, shipments and complaints. These requests include returns/credits, shortages and adjustments, order status, expedites, and requests for documentation. Evaluation and performance of various tasks ensures the customers’ needs are met to the best of our ability daily. Communications with internal departments such as production, supply chain, project management, engineering, and shipping/receiving to communicate customer requirements and expedites. This role is responsible for receiving customer orders and completing all associated data entry for placing the order in SAP while acting as a direct liaison between SPX and customers as a front-line customer support agent by representing the customer and processes.
About Your Responsibilities
Provide telephone and email coverage daily. Set-up, manage and fulfill order entry responsibilities to be completed daily, including entering new orders, adding items to existing orders, changing orders, expediting, canceling items on existing orders and pricing verification. Review new orders and check if Commercial had included all required supporting documents for commercial compliance. Proactive Dating and Rep/Customer notification and proactive communication process for upcoming shipments under customer control and sales order status updates when applicable. Review customer complaints and issue returned goods numbers or credits as required, and initiate customer complaints received within internal tracking programs (C4C). Review customer complaints - engage with Management to ensure that issues are identified and escalated to senior leadership. Liaison for all internal and external team communications for sales orders. Including, but not limited to, Supply Chain, Engineering, Project Management, Commercial, Technical Services, Production, and Shipping. Exhibit sufficient export order knowledge and comply with all company rules for export order processing. Daily C4C Ticketing and Phone system use. Enter order acknowledgements in customer web portals.What Do You Need
Deep and practical understanding and execution of Customer Service concepts, practices procedures. Experience with the Microsoft products. At least 2-5 years of experience in customer service. Prior experience in an engineering manufacturing environment. Must have the ability to manage a diverse volume of work and apply appropriate priorities which involve a high frequency of change. Forward thinking mentality. Strong written and verbal communication skills in English and German. Being able to speak and write fluent German is mandatory. Diplomatic attitude & professional communication style with polished personal presentation. Experience working in large multi-level organizations. Commercial and basic technical acumen. Influence others through motivation and positive outlook. Ability to assess the impact of all tactical decision-making relating to the entire Quote and Order Management cycle. Knowledge of SAP ERP Systems. Strong customer focus mindset coupled with the ability to manage challenging customers in an understanding and professional manner.About Your Benefits
Home office work mode option (after 3 months of training) and flexible working to accommodate all employees (7am-3pm or 8am-4pm). Performance & recognition programs. Bonus structures (depending on company and personal performance). Family friendly policies. Genuine progression and development opportunities with a global organization. Healthy minds and healthy lives resources. Additional benefits according to SPX schemes in country of your residence.Next steps?
If you have any questions, please feel free to contact our Recruitment Team. Contact person details:
-
Customer Experience Specialist
1 miesiąc temu
Bydgoszcz, Kujawsko-Pomorskie, Polska SPX FLOW Pełny etatAbout SPX FLOWSPX FLOW is a leading manufacturer of engineered flow components, process equipment, and turn-key systems. Our company offers a wide range of products, including pumps, valves, mixers, air dryers, hydraulic tools, homogenizers, separators, and heat exchangers, as well as filtration solutions and aftermarket parts and services.We serve the food...
-
Customer Service Specialist
3 tygodni temu
Bydgoszcz, Kujawsko-Pomorskie, Polska Ingenico Group Pełny etatIngenico is a leader in payments acceptance solutions, trusted by merchants, banks, and customers worldwide.ScopeThe Customer Operations Coordinator will ensure priority repair, communication, and collaboration between customers, the repair center, and Ingenico Operations.Your day-to-day responsibilities include:Follow up on repair planning and participate...
-
Ingenico Customer Operations Coordinator Specialist
1 tydzień temu
Bydgoszcz, Kujawsko-Pomorskie, Polska Ingenico Group Pełny etatIngenico is the global leader in payments acceptance solutions. As a trusted technology partner for merchants, banks, acquirers, ISVs, payment aggregators, and fintech customers, our world-class terminals, solutions, and services enable the global ecosystem of payments acceptance.With 40 years of experience, innovation is integral to Ingenico's approach and...
-
Customer Service Specialist with French
8 godzin temu
Bydgoszcz, Polska LeasingTeam Group Pełny etatLeasingTeam Professional wspiera polskie i globalne przedsiębiorstwa w pozyskiwaniu kluczowych pracowników i zarządzaniu zasobami ludzkimi. Agencja specjalizuje się w rekrutacjach stałych na stanowiska średniego i wyższego szczebla oraz outsourcingu white-collar. Skutecznie realizuje zlecenia, pracując w oparciu o autorską metodologię ASSET®,...
-
Customer Operations Coordinator
1 miesiąc temu
Bydgoszcz, Kujawsko-Pomorskie, Polska Ingenico Group Pełny etatIngenico Group is a leading provider of payment acceptance solutions. As a trusted technology partner for merchants, banks, and other financial institutions, we offer a range of innovative solutions to facilitate secure and efficient transactions. Our team is dedicated to delivering exceptional customer experiences and ensuring the highest levels of customer...
-
Customer Service Representative
5 dni temu
Bydgoszcz, Kujawsko-Pomorskie, Polska Snaphunt Pełny etatAbout the JobWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Advisor.This is an exciting opportunity to work in the travel industry, providing exceptional service to customers from around the world.Job DescriptionAs a Customer Advisor, you will be the first point of contact for customers, responding to their...
-
Financial Systems Specialist Lead
13 godzin temu
Bydgoszcz, Kujawsko-Pomorskie, Polska FedEx Pełny etatJob OverviewWe are seeking an experienced Financial Systems Specialist to lead our Ship to Collect Centre of Excellence team.This role is part of the Finance Department, supporting internal and external customers with Revenue Systems and Processes.The ideal candidate will deliver innovative system capabilities, support strategically valuable customers, and...
-
Marketing Specialist
3 tygodni temu
Bydgoszcz, Kujawsko-Pomorskie, Polska LUX MED Pełny etatAbout the Role:We are seeking a Marketing Specialist to join our team at "example company".This is a full-time position that will be responsible for promoting our products and services through various marketing channels.Key Responsibilities:Develop and implement marketing strategies to increase brand awareness and drive sales.Collaborate with the sales team...
-
Warehouse Automation Specialist
1 miesiąc temu
Bydgoszcz, Kujawsko-Pomorskie, Polska Stow Pełny etatJob SummaryWe are seeking a skilled Warehouse Automation Specialist to join our team at Stow. As a Service and Maintenance Technician, you will be responsible for the commissioning, inspection, and maintenance of our automated and robotic warehouse solutions.Key ResponsibilitiesCommissioning of warehouse solutions, including electrically operated rack...
-
Aircraft Depot Quality Assurance Specialist
5 dni temu
Bydgoszcz, Kujawsko-Pomorskie, Polska AAR Pełny etatAbout the RoleAt AAR, we are seeking an experienced Aircraft Depot Quality Assurance Specialist to join our team in Bydgoszcz, Poland. This is a full-time opportunity with a competitive salary.Job DescriptionWe are looking for a highly skilled and detail-oriented professional to perform inspections, checks, tests, and sampling procedures of maintenance...
-
People Data Insights Specialist
3 tygodni temu
Bydgoszcz, Kujawsko-Pomorskie, Polska LeasingTeam Group Pełny etatLeasingTeam Group, a leading Polish-owned personnel consultancy company, is seeking a skilled People Data Insights Specialist to join our team.Key Responsibilities:Evaluate and dissect people data to identify trends and recommend enhancements for core people metrics;Develop business models to identify correlations in order to predict outcomes and business...
-
Aircraft Quality Control Specialist
3 tygodni temu
Bydgoszcz, Kujawsko-Pomorskie, Polska AAR Pełny etatAbout the Position:We are seeking a highly skilled Aircraft Quality Control Specialist to join our team at AAR.Job Summary:This Quality Assurance Technician will be responsible for performing inspections, checks, tests, and sampling procedures of maintenance procedures and incoming materials, parts, and components.The successful candidate will ensure that...
-
Customer Advisor
2 tygodni temu
Bydgoszcz, Polska Snaphunt Pełny etatThe OfferOpportunity within a company with a solid track record of performanceA role that offers a breadth of learning opportunitiesFantastic work cultureThe JobCustomer Advisor – Norwegian Speaker/Norweski – TravelOffice Based – Warszawa, Poland *** This Job Opportunity is only offered for candidates living and eligible to work in Poland.Client: BPO...
-
E-commerce Integration Specialist
3 tygodni temu
Bydgoszcz, Kujawsko-Pomorskie, Polska Baselinker Pełny etatAbout the RoleWe're growing, and we're looking for a talented Ecommerce Implementation Specialist to support customers when onboarding onto Base.com. You'll work with top UK e-commerce brands and retailers, delivering impactful implementations that take their businesses to the next level.Key ResponsibilitiesLead and manage end-to-end implementation projects...
-
Data Analysis and Reporting Specialist
1 tydzień temu
Bydgoszcz, Kujawsko-Pomorskie, Polska Łączpol Pełny etatOverviewWe are seeking a skilled Data Analysis and Reporting Specialist to join our team at Łączpol. This role will involve building web-based applications to provide reporting and access to large amounts of data from various sources.SalaryThe estimated annual salary for this position is around $85,000-$110,000 depending on experience and...
-
F-16 Egress Systems Specialist
7 dni temu
Bydgoszcz, Kujawsko-Pomorskie, Polska AAR Pełny etatF-16 Egress Systems SpecialistAt AAR, we are seeking a highly skilled and experienced F-16 Egress Systems Specialist to join our team. This role is located OCONUS and will require the successful candidate to work in an austere environment.About the Role:The F-16 Egress Systems Specialist will be responsible for performing scheduled and unscheduled...
-
Finance Revenue Systems Specialist
1 dzień temu
Bydgoszcz, Polska Fedex Express Poland Transportation Sp. z o.o. Pełny etatFinance Revenue Systems Specialist25_C5AA1941E5DA8361A00EA2DD8388EEC9Obowiązki Project Management qualified (SAFe, PRINCE) with experience of leading cross-functional global projectsExcellent analytical skillsExpert knowledge of Revenue Systems and Financial ProcessesExperience in implementing NextGen Digital processesExpert Knowledge of all...
-
Finance Revenue Systems Specialist
4 dni temu
Bydgoszcz, Polska FedEx Pełny etatHours: 37.5 per week2 Year Temporary PositionLocation: UK, Porto, Poland ******Travel will be required internationally.Salary up to £59,861 dependent upon experience.We have an opportunity for a Financial Revenue Systems Specialist to join our Ship to Collect Centre of Excellence team.Part of the Finance Department, the Centre of Excellence supports our...
-
F-16 Quality Assurance Specialist
4 tygodni temu
Bydgoszcz, Kujawsko-Pomorskie, Polska AAR Pełny etatThe F-16 Quality Control Inspector will perform inspections, checks, tests, and sampling procedures of maintenance procedures and incoming materials, parts, and components. This role ensures that products supplied to the program meet customer requirements and AAR specifications to achieve superior quality.Key ResponsibilitiesAssist the Quality Control...
-
Security Specialist for NATO COMSEC
3 tygodni temu
Bydgoszcz, Kujawsko-Pomorskie, Polska EMW, Inc. Pełny etatJob DescriptionWe are seeking a highly skilled Security Specialist to join our team at EMW, Inc. as a Crypto Custodian for the NATO Signal Battalion Headquarters.Key Responsibilities:Implement ACO security policy and manage functional security measuresProvide advice on security aspects of communication plansManage and control all crypto related...
