Salesforce Senior Expert

3 tygodni temu


Warsaw, Polska Michael Page Pełny etat
  • Provide 2nd and 3rd level support for Salesforce-related issues within the client's organization, ensuring timely resolution of incidents.
  • Manage and optimize Salesforce configurations in line with business requirements and evolving needs.
  • Handle incident management, troubleshooting, and root cause analysis to minimize business disruption.
  • Collaborate with technical teams to implement updates, patches, and enhancements to the Salesforce platform.
  • Maintain detailed documentation of Salesforce configurations, processes, and issue resolutions.
  • Ensure compliance with agreed-upon service level agreements (SLAs) and key performance indicators (KPIs).
  • Proactively identify areas for system improvements and drive their implementation.
  • Act as the primary point of contact for the client's Salesforce-related queries, providing guidance and recommendations.
100% remoteB2B contract
  • 5+ years of experience in Salesforce support and development, preferably in an AMS environment.
  • Proven expertise in Salesforce configuration and customization.
  • Strong incident management experience, with the ability to prioritize and resolve complex technical issues.
  • In-depth understanding of Salesforce features, capabilities, and limitations.
  • Experience working with business users and technical teams to translate business needs into Salesforce solutions.
  • Excellent communication skills, both written and verbal, in English (Polish or German language skills are a plus).
  • Salesforce certifications (e.g., Salesforce Administrator, Salesforce Advanced Administrator, or Salesforce Developer) are highly desirable.
  • Opportunity to work on cutting-edge Salesforce projects with a leading client in the industrial manufacturing sector
  • 100% remote
  • B2B contract

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