Salesforce Senior Expert
3 tygodni temu
- Provide 2nd and 3rd level support for Salesforce-related issues within the client's organization, ensuring timely resolution of incidents.
- Manage and optimize Salesforce configurations in line with business requirements and evolving needs.
- Handle incident management, troubleshooting, and root cause analysis to minimize business disruption.
- Collaborate with technical teams to implement updates, patches, and enhancements to the Salesforce platform.
- Maintain detailed documentation of Salesforce configurations, processes, and issue resolutions.
- Ensure compliance with agreed-upon service level agreements (SLAs) and key performance indicators (KPIs).
- Proactively identify areas for system improvements and drive their implementation.
- Act as the primary point of contact for the client's Salesforce-related queries, providing guidance and recommendations.
- 5+ years of experience in Salesforce support and development, preferably in an AMS environment.
- Proven expertise in Salesforce configuration and customization.
- Strong incident management experience, with the ability to prioritize and resolve complex technical issues.
- In-depth understanding of Salesforce features, capabilities, and limitations.
- Experience working with business users and technical teams to translate business needs into Salesforce solutions.
- Excellent communication skills, both written and verbal, in English (Polish or German language skills are a plus).
- Salesforce certifications (e.g., Salesforce Administrator, Salesforce Advanced Administrator, or Salesforce Developer) are highly desirable.
- Opportunity to work on cutting-edge Salesforce projects with a leading client in the industrial manufacturing sector
- 100% remote
- B2B contract
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