Meeting Place Customer Experience Manager

2 tygodni temu

Lublin, Polska Ikea Pełny etat

Job ID:

Date posted: 18/06/



Willing to create places where others want to be? Join Ingka Centres and, together with us, develop meeting places inspiring venues that we create for our clients and business partners. Wola Park in Warsaw, Avion in Ostrava, and LIVAT in Shanghai are only a part of our current portfolio we are constantly expanding it. That is why for our team in Lublin we are looking for people who like great ventures, want to execute projects both in Poland and abroad, and who, above all, think boldly and outside the box.

ABOUT YOU:
have knowledge and minimum 2 years' experience as a Manager at the marketing department/team (preferably marketing for large companies or shopping centers),
have ability to plan marketing campaigns,
work with social media - online campaign planning, analysis of the results of these campaigns, following-up the social media trends),
know what is and how to care about Customer Experience - welcome knowledge and experience in this area, planning and building action at marketing strategies based on customer experience,
can work together with different business partners, e.g., internal business partners, PR agencies, marketing agencies, event agencies,
have the ability to create and co-create information and advertising materials based on cooperation with stakeholders,
have the ability to cooperate within the Meeting Places team,
You are self-driven and easily take responsibility for given tasks,
You have high level working skills of MS Office (MS Excel, MS Power Point - minimum intermediate level),
You are able to communicate fluently in Polish (spoken and written),
You are able to communicate fluently in English (spoken and written).

YOUR RESPONSIBILITIES:
create and manage customised marketing campaigns together with internal/external Business Partners, Communities and IKEA and follow them up,
deliver day-to-day Customer Experience online activities, using expertise and knowledge of standards on local and different market,
take the lead in Transformational approach to secure the solutions that would improve Customer experience and brings one brand positioning to life,
actively work on customer experience improvement by increasing IKEA presence in the Meeting Place and developing common commercial calendar together with IKEA,
cooperate with internal and external Business Partners in order to identify and implement innovation projects or initiatives in the Meeting Place,
collect and use customer experience surveys in order to engage, explain and talk to our customers using online tools and media,
preparing presentations, translation of texts into social media, preparation of internal materials,
collect and share the best practices & knowledge from the market with other Meeting Places to develop the business,
act as the ambassador of IKEA brand and values, being aware of how it is perceived in the local market and use this insight in marketing and engagement plans,
daily cooperation with Meeting Place Manager and internal business partners with organization and similar roles at IKEA Lublin store.

WE WANT:
that you would stay with us for a longer time we provide a contract of employment
that you would develop and build your skill with us together we will create a development path that will suit your needs,
to ensure the safety of you and your family - we provide medical care, Pension Plan and Accident Insurance,
to appreciate your achievements,
to give you the opportunity to choose additional benefits ex. cafeteria programme (including e.g., Multisport card).

Since this position requires specific competences, please attach any file to your application in which you will present us your experience.

The three businesses in Ingka Group are IKEA Retail, which operates IKEA stores that each year receive million visitors, with two billion visits to IKEA.com; Ingka Investments, whose main mission is to protect the financial independence of the group in the long term by investing in strategic businesses outside the pure retail; and us, Ingka Centres, owning 38 shopping centres in Europe, China, India, USA and Canada welcoming million visitors each year.

Questions and support? Lets connect
Learn more and apply on till 1.07..

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