Technical Consulting Engineer
6 miesięcy temu
Why You'll Love Cisco
We change the World, you will become passionate about your employer and the brand you represent. Everything is converging on the Internet, making networked connections more meaningful than ever before in our lives. Our employees' groundbreaking ideas impact everything. Here, that means we take creative ideas from the drawing board to dynamic solutions that have real-world impact. You'll collaborate with Cisco leaders, partner with mentors, and develop incredible relationships with colleagues who share your interest in connecting the unconnected. You'll be part of a team that cares about its customers and enjoys having fun, and you'll take part in changing the lives of those in our local communities. Come prepared to be encouraged and inspired.
What You’ll Do?
Diagnose, troubleshoot and resolve incidents related to Cisco SDWAN services and solutions. Work with customers via collaboration tools to tackle highly sophisticated technical issues. Be a member of a worldwide team. Engage in cross-technology collaborations to help solve issues in heterogeneous network environments. Recreate customer technical problems within Cisco’s internal state-of-the-art labs. Be a trusted technical authority to worldwide Cisco customers and partners. Contribute to knowledge bases and troubleshooting guides. Create automation and augmentation logic to speed up issue resolution. Improve product quality by identifying and submitting software defects. Be the first to lay hands on the latest and greatest cutting-edge technologies within the SDWAN domain. Collaborate with the engineering teams to improve product quality by identifying and submitting software defects.
Who You'll Work With
You will work with a tight-knit, highly skilled team that demonstrates an aptitude and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge. Our engineers are passionate about what they do and go above and beyond to assist not just the customer, but also their teammates and peers. The team is compromised of engineers from various countries with varying years of experience (from 2 years all the way to 8 years) in Cisco technologies and solutions, and each and every one of them brings phenomenal value to the table. Our team has a global presence located in the US, Krakow, Mexico, and India centers.
Who You Are
You enjoy troubleshooting issues for Enterprise and Service Provider (SP) customers. You also have experience deploying and troubleshooting PnP (plug and play), APIC-EM (Application Policy Infrastructure Controller Enterprise Module), or similar NMS (Network Management System). Network design and/or deployment experience is also a big plus.
As a Technical Consulting Engineer, you have:
Bachelor's degree in Information Technology-related field of study (preferably with a network engineering/computer science). You are certified in Cisco technologies You have at least 3+ years of Customer Support Experience Solid understanding of network infrastructure and network hardware (Modern Enterprise Networks). You are knowledgeable in Linux, Virtualization, VPN, or Security technologies. Understanding of Cloud technologies such as AWS, AZURE Basic Understanding of IPSec, TLS, and DTLS LAN and WAN production environment experience. Strong analytical and problem-solving skills. Stress-resistant, ability to work under pressure, and good prioritizing skills. Experience with routing protocols (OSPF, EIGRP, BGP). Understanding of X.509 Certificates usage workflow. Ability to quickly learn new or unfamiliar technology and products using documentation and internal resources and apply that knowledge in real-world situations. Skills to work independently as well as in a very diverse team environment. Ability to quickly learn new or unfamiliar technology and products.We'll be very impressed if you can also show one of these:
You possess a CCIE (Wireless / Routing & Switching / Service Provider) You have knowledge and experience in Protocols: VRRP and TCP You're experienced with Viptela You have Database fundamentals (Neo4j, Orient DB) You have experience in the following platforms: Variants of ISR routers, vEdge, cEdge, vManage, and Catalyst family-
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