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In-product Communications Associate

1 miesiąc temu


Warsaw, Polska Ecovadis Pełny etat
Description Own the full cycle operational implementation and maintenance of In-Product Customer facing Communications Create, configure and implement in-product guides using our internal toolSupport organizational requests to deploy in-product Customer CommunicationsCreate & update In-product Communication assets (Surveys, Guides, tooltips, walkthroughs, banners, Landing Pages), ensuring our design guidelines are followedConfigure the placement and triggering of the Communications assetsDocument all requests, interactions and implementationsBuild, update and manage transactional emailsConfigure and edit HTML email templates (Content & Design)Manage & update existing email templates, including translationsEnsure testing procedures are followed the email creation processBuild automation and trigger-based email campaign logic Report and analyze results of campaigns Delivery process management and continuous improvementAccountable for following the agreed delivery processControl the quality checkpoints applicationEnsure that the Process SLAs (Service Level Agreement) are metIdentify, test and bring forward delivery Process improvement opportunities

Qualifications

Bachelor degree in Information Technology or any related field At least 3 years of experience working with a digital adoption tool and/or an email marketing automation & integration projects, preferably in B2B or SaaS environments Previous experience working with a marketing automation product (Selligent) Previous experience working with a digital adoption tool (Pendo) Hand coding HTML/CSS experience specific to email marketing Understanding of customer segmentation Understanding of customer facing design guidelines and strategies Have an understanding of web and app analytics Proven ability to collaborate with cross-functional teams (designers, developers, product managers) Outstanding attention to details and problem solving skills Ability to recognize patterns and draw actionable insights in data analysis Full proficiency in English - ability to communicate technical & strategic concepts effectively and professionally.

Additional Information

Everyone at EcoVadis contributes to a culture of trust, respect and empowerment. Our growing team in Poland is full of talented professionals from various sectors who all share a desire to make an impact. We offer competitive salaries and support personal growth from day one with extensive onboarding, mentoring and a brand new e-learning platform bursting with courses and modules so you can learn new skills and fine-tune old ones.

Benefits:
• Support with all the necessary office and IT equipment
• Optional (fully covered or co-financed) health care and life insurance
• Multisport card and wellness allowance
• Multicafeteria
• Lunch card
• Annual performance bonus
• Flexible working hours
• Hybrid work
• Remote work from abroad policy (up to 3 months per year) 
• Internet and Electricity bill allowance
• CSR activities
• Modern, pet-friendly office in the city center (next to Rondo ONZ)
• Community service day when volunteering

Our hiring team looks forward to reviewing your CV, in English, with a guaranteed response to every application. A new job with purpose awaits you

Don’t fit all the criteria but still think you’d be a good candidate? Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could bring to EcoVadis. We’re interested in hiring capable people, regardless of professional and educational background.

Can the hiring process be adjusted to suit my needs? Yes. We want everyone going through the hiring process with EcoVadis to feel confident that you are able to demonstrate your full potential. We welcome applications from disabled people, people with long-term health conditions, and neurodiverse candidates. If you need any adjustments, including the provision of interview questions, please let the hiring team know.


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