Medical Information Officer

7 dni temu


Warsaw, Polska Theramex Pełny etat

Job Purpose

Act as a first line of contact in regard to medical and scientific enquires for Theramex products for patients, medical professionals and other internal/external stakeholders.

Key Duties and Responsibilities

  • Handling first and second line medical enquiries from all sources (i.e. emails, calls, letters etc.)
  • Provision of scientifically sound responses to medical information enquires
  • Timely evaluation and escalation of the enquires as/ when required i.e. triage of adverse events (AEs), product quality complaints (PQCs), complex medical information enquires
  • Ensure that relevant and accurate information is logged in the Theramex tracking system
  • Periodic reconciliation of the enquiries, AEs and PQCs with the relevant departments within Theramex
  • Handling of non- medical information enquires and provision of excellent customer service
  • Make outbound calls to members of public where follow up action is required
  • Preparation of standard responses and Frequently asked questions documents for Theramex products
  • Any other ad hoc tasks/duties considered appropriate to the role.

Minimum Requirements (Experience Education)

Essential Criteria

  • Education to Bachelor or Master’s degree in science (i.e. biology, chemistry, pharmacy, other)
  • Fluent written and spoken Spanish and English
  • Call Centre, Control Room or other Customer Service environment - preferred but not essential

Skills

  • Excellent Customer Service skills
  • Excellent keyboard skills
  • Possess a high level of communication skills
  • Able to assimilate information quickly to make informed decisions and act accordingly in line with policy, practices and procedures
  • Demonstrate good written, analytical and listening skills.


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